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I have been trying to move some avios from Aer Lingus to BA all month, with no success.
I never had any problems when the avios.com site was available, but these days BA keeps telling me that I am not eligible to combine my avios.
Using Iberia, I get “Combine my Avios is not available at the moment. Please try again later” using Firefox, or a multilingual message that says that I have been signed out when using Chromium.Anyone know if there is some weird JavaScript involved these days, or some quirk that requires Windows 10, or is Combine my Avios just buggered at the moment?
Many thanks for any tips
I am attempting to move from Iberia to BA or vice versa, with no success.
Any ideas?
All working fine for me, though site was inaccessible earlier. Maybe an update. Try again?
All working fine for me, though site was inaccessible earlier. Maybe an update. Try again?
Always accessible. Just fails at the log in to “Avios partners” stage.
Still not working for me. Still get the error “Combine my Avios is not available at the moment. Please try again later”.
Anyone got any tips of a browser / OS / cookie settings combination that they have got to work OK recently?
I moved from Aer Lingus and Iberia this week and went fine in Firefox. Safari and Chrome failed.
Go incognito/private browsing, accept cookies. Try all browsers until one works… I recommend Firefox first, then Edge/Safari/Chrome – or whatever you already have.
Worked first time for me this week.
On a similar vein – is there any way to move points into American Airlines? Either Avios or Amex points? Redemptions seem cheaper on AA.com than booking on BA.com
On a similar vein – is there any way to move points into American Airlines? Either Avios or Amex points? Redemptions seem cheaper on AA.com than booking on BA.com
Not easily. The only way in the UK is from Marriott to AA.
Yes the AA points are lower, taxes are lower and availability is much better. I booked MAN-DOH-JNB for 55k AA and £264 last year on Qatar
I moved from Aer Lingus and Iberia this week and went fine in Firefox. Safari and Chrome failed.
Go incognito/private browsing, accept cookies. Try all browsers until one works… I recommend Firefox first, then Edge/Safari/Chrome – or whatever you already have.
Thanks for the tips. Personally I like Pale Moon, but a lot of sites do not like it. (Interestingly, most banks and other financial sites are fine with Pale Moon, it is firms like airlines, hotels, utilities that seem to be against it. And Cloudflare…)
My second choice is Firefox esr, so I may have to try standard Firefox.
And I shall try the private window tip first.
Just tried a private window with Firefox esr.
Could not get to the combine my avios page at all on BA – ended with a 502 Bad Gateway error after some 120s waiting for the page to load.
Iberia (which, I see, did allow me to transfer avios last February, but not since) spent many many minutes getting me to the combine my avios page: but as soon as I entered log in details for Avios Partners it returned with the typical “Combine my Avios was unsuccessful.
Combine my Avios is not available at the moment. Please try again later.I guess it is worth a try with the latest version of standard firefox.
Just tried a private window with Firefox esr.
Stray too far from ‘what browsers are BA likely to have tested this on’ and you are asking for trouble (ESR is less updated than regular Firefox – and forget common web standards when it comes to BA).
The private window helps if you have a caching problem, accepting cookies helps if they are reliant on cookies for something in the process, testing different browsers helps if you have an old/borked/corporate browser or there is an issue with the underlying browser engine (don’t forget chrome/edge/opera/Samsung all use the same base Chromium engine – Firefox and Safari have their own, albeit distantly related).
Using Pale Moon followed by ESR will not be helping you…
ESR is less updated than regular Firefox – and forget common web standards when it comes to BA
I know esr is “less updated” than the standard version, and yes, far too many seem to believe that adhering to web standards is for wimps, or something along those lines.
I have just installed the very latest version of FF under Windows 10, and have been able to move avios between BA and Iberia – both directions, both in a standard window and a private window..
But trying to get it to work with “Avios Partners” continues to fail, from both BA and Iberia sites.
Usually just the routine “Combine my Avios is not available at the moment. Please try again later” error, though once got something more technical:
Handler processing failed; nested exception is java.lang.OutOfMemoryError: Java heap space.
Do this really mean Java, or is this a JavaScript error? (Just curious, it does not help me any!)Still not connecting to Aer Club from either IB or BA. Been the case for 9 months now…
Still not connecting to Aer Club from either IB or BA. Been the case for 9 months now…
Have you followed the tips above?
Still not connecting to Aer Club from either IB or BA. Been the case for 9 months now…
Have you followed the tips above?
Yes, as reported above, “I have just installed the very latest version of FF under Windows 10, and have been able to move avios between BA and Iberia – both directions, both in a standard window and a private window. But trying to get it to work with “Avios Partners” continues to fail, from both BA and Iberia sites. Usually just the routine “Combine my Avios is not available at the moment.
Subsequently with Edge, presumably the latest version that Win 10 permits. IIRC, that was a far worse disaster than Firefox.
I know that you did not suggest using Edge, but it is, surely, much more widely used than FF.
Have not tried Chrome (the Google version), but that did not get recommended either.Sorry, I didn’t check the name to know you were the same person!
The reason I suggested Firefox then edge/chrome is that Firefox uses it’s own engine, edge and chrome both use the same underlying engine (although work differently on the front).
I’m afraid my only advice now is to sell up, move abroad, get a new laptop, become a FF with another airline. 😅
I’m afraid my only advice now is to sell up, move abroad, get a new laptop, become a FF with another airline.
I shall give it a try using my partner’s laptop (I do not have one – I like a proper keyboard and a BIG screen).
And I am reasonably knowledgeable about browsers – well aware that FF’s engine is different from Chrome’s. But all the figures that I see give Chrome’s share of browser usage as >60%. Add in Edge, Opera + the large no. of other Chrome clones it must be pushing 70-75%, while FF is only around 5-6%, so I cannot imagine that even the least intelligent BA web designers not testing on Chrome.
I did not know that Edge’s front end works quite differently from Chrome itself though, and I am surprised to see that Edge’s usage figures are only around the same as FF’s. Personally, I hate the Chrome GUI, even before thinking about its links to Google.
Thanks for the tip. I used Firefox and it worked fine. I was struggling too…
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