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I have received an email from BA telling me “We hate to break it to you, but unless you collect or spend a minimum of 1 Avios in the next 2 months your balance will expire due to inactivity.
Plus, your Executive Club account will be closed if there continues to be no activity within the following 3 months. But it’s so easy to avoid this by collecting or spending some Avios.”
Is there a way for me to combine them? I cannot work it out!
How did you end up with two exec club accounts?
But if you do you need to call exec club to sort it out if you do.
Combine them into a Household Account?
Do you have two variations of your name?
Putting them in a household account wouldn’t stop the expiry in itself.
How did you end up with two exec club accounts?
But if you do you need to call exec club to sort it out if you do.
I don’t know! The expiring one is quite old…..BA IT I guess. Thank you, I will call them.
I also have two accounts in my name – have had for years and I have absolutely no idea why. I tried to combine them into a single account when Avios moved to BAEC in 2018, but Customer Services weren’t able to facilitate this. You’d think this would be simple, but no and they couldn’t seem to explain why.
The upshot is that I mostly collect Avios through one account, but I’ve linked BA shopping to the other one to guarantee some activity and prevent expiry. Both are in our household account.
I would definitely call BA and see if they can merge the two accounts. I thought you were supposed to only have one account.
That way the TP and Avios accumulated in each will be combined.If you only have 60,000 Avios and a few TP in one account would it make sense to transfer the Avios from the smaller balance account to the account with the higher balance? Of course that means giving up the accumulated TP. And there is a fee of £50 to pay to transfer up to 60,000 Avios (free if you’re Gold but then creating a household account would stop expiry)
A couple of months ago a friend asked for help after finding tens of thousands of Avios had “vanished”, she doesn’t fly often, but collects a fair number of Avios via BA shopping and BAPP Amex card.
Trawling through her old BAEC emails across different email accounts, I eventually figured it out: she had two BAEC accounts. I suspect one accidentally set up when she started using BA shop, which had just a few thousand Avios, and the one with far more that was linked to BAPP and had been used for a few flights.
She always logged in using an email address, choosing from stored IDs on her iPhone, one day she must have chosen the ID with the different email, hence the “vanished” Avios, she never noticed the different BAEC account number.
It was complicated as she then managed to get both accounts locked, maybe she’d been trying different emails/passwords and lost track of which went with which, or maybe BA decided something looked dodgy.
Once we got the ‘main’ account unlocked, I suggested she call BA and ask if they could remove the second account and, if possible, transfer the Avios to the main one, I recommended taking a humble approach 🙂
She called BAEC and explained, she told me there was some identity checking done to confirm she really owned both accounts, and in the end they said they’d fix things but it would take a few weeks – I’m not sure if they agreed to move the Avios or not. I’ll see if she’s had an update.
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