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BA cancelled the UK leg of a long haul flight to the US and decided to cancelled the whole booking with 10hours notice.
We managed to save the long haul leg from LHR.
What compensation can I expect just in case BA try to challenge my complaint please? (Transport to LHR, last minute parking, inconvenience …)
It would be helpful if you could provide quite a lot more information!
I hope your complaint to BA has more information!
Compensation for a cancellation depends on how much notice you have been given and also the cause of it.
I’m surprised BA just cancelled a trip without offering any rebooking options.
Incidental costs are not covered by the airline that’s for your insurance. There is never any compensation for ‘inconcvenience’
BA will provide a letter on request for your insurance company to confirm a cancellation.
Did you give BA an opportunity to rectify? In this situation I would ensure a recorded or clearly documented phone call where they refused to get you to LHR via. other means or I would turn up at original departure point in advance of check in closing time for cancelled flight where BA would usually sort you with alternative flight(s), taxi or train to LHR.
If you waited for them to proactively contact you in a 10hr window then that would probably be seen as unreasonable.
As mentioned above, you won’t get compensation for inconvenience full stop or delay if you made it to final destination with <3 hour delay &/or there were exceptional circumstances (like the recent weather).
- This reply was modified 55 years, 4 months ago by .
I can’t think of a more nailed on “extraordinary circumstance” than this week’s weather. Not everything can be perfect, or even close to it, all of the time in such circumstances and to think you shouldn’t suffer any “inconvenience” or should be compensated for it would be seen as clearly unreasonable by almost any 3rd party. If you’re at your destination then I’d be happy with that, be thinking “we’re lucky to be here at all” and let it go. That’s just me; others may disagree but it keeps me happy in life 🙂
It would be helpful if you could provide quite a lot more information!
Details and dates please. Can’t help you without knowing details.
Also what exactly did you do or accept to “recover the long haul leg”. What old and new timings and flights were involved and how did you get this done. Depending how you did it, you may actually have reduced your rights.
I can’t think of a more nailed on “extraordinary circumstance” than this week’s weather. Not everything can be perfect, or even close to it, all of the time in such circumstances and to think you shouldn’t suffer any “inconvenience” or should be compensated for it would be seen as clearly unreasonable by almost any 3rd party. If you’re at your destination then I’d be happy with that, be thinking “we’re lucky to be here at all” and let it go. That’s just me; others may disagree but it keeps me happy in life 🙂
PS @Savage Squirrel I do agree with you about blow-ins dropping in whining about “compensation”. I can’t pick many of these up due to limited time, but I will always try to pick up if it’s not answered in the Flight Changes and Cancellations thread. Most straightforward cases already have easily findable answers there.
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