Compensation for delays on Avios flights

[Reno]

Hi,

we were booked on a PAR-LON-MEX on 4 Aug in CW on BA purchased with 2 2-4-1 vouchers (4 pax, 2 adults and 2 children).
We had a 3-hour connection window in LHR before our MEX flight.
Our plane from CDG arrived late at the airport then had a technical issue which prevented us from boarding. As a result, we left CDG 3 hours late and missed our conection.
In LHR, after several hours, we were finally rebooked on the next day flight to MEX, arriving some 25 hours later than scheduled.
BA provided accomodation and meals for the night in LHR.

Can we claim compensation for flights booked with Avios, and does using a 2-4-1 make any difference? Does the claim follow the same process as for a cash booking?

We had to rebook a hotel night in MEX and pay an extra fee, can we claim this too?

We also missed our connection on Aug 5 to Costa Rica, but that was on a different booking with Avianca (I’ll post a separate topic on this), but I guess there’s nothing to expect from BA about this?

Thanks!

[AJA]

Definitely claim for the delayed arrival in MEX due to the missed connection at LHR. Doesn’t matter that it was a reward booking or a 2-4-1. All passengers due compensation.

The extra night hotel in MEX and the separate flight on Avianca are outside the scope of EC261 and BA will rightly claim that is consequential loss and one for your travel insurance.

[Reno]

Thanks AJA, I’ll make the claim. As this is a delay of more than 4 hours on a flight more than 3500km, can I expect 4 x £502 in compensation? Can we also claim for the late arrival in LHR or is it just 1 claim per booking?

[AJA]

As it’s one booking I think claiming separately for the CDG-LHR delay is cheeky.

By the way it’s £520 not £502 for the delay on arrival in MEX

[BA Flyer IHG Stayer]

The claim is based on the entire journey and not intermediate parts of it.

Let’s say your connection time had been 5 hours and you MEX flight was on time and despite a 3 hour delay from Paris you still arrived at MEX on time a claim for the CDG-LHR sector would be rejected as you still arrived at your final destination on time.

[Reno]

Thanks all for your confirmations and the correction of the typo!

[JDB]

BA Flyer IHG Stayer wrote:

The claim is based on the entire journey and not intermediate parts of it.

Let’s say your connection time had been 5 hours and you MEX flight was on time and despite a 3 hour delay from Paris you still arrived at MEX on time a claim for the CDG-LHR sector would be rejected as you still arrived at your final destination on time.

This is an example of what you were mentioning on the chat earlier! The trade off being starting ex-EU and the added risk of missing a day or more of your holidays vs compensation (if applicable) and presumably reduced cost of flights. One element that I don’t know, but taking your correct statement re this being considered as an entire journey, does the passenger have any UK261 rights (even though it’s via London and on BA) since it’s a journey from the EU to a third country? Doesn’t matter too much with BA as one could use CEDR, but not sure if one could use MCOL.