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Hey,
First time posting as had a frustrating experience with BA.
Our flight to London from Manchester was delayed by approx 40 mins (high wind). Which meant we wouldn’t make our connecting flight to Brussels. They booked us on a flight exactly 3 hours after our scheduled departure however this aircraft suffered a technical fault (the doors wouldn’t shut before boarding). And we were delayed for a further hour and half. In my mind this got us to our destination 4hrs 30 after scheduled arrival and is eligible for compensation but BA of course disagree – they first tried to claim it was all wind, then its just 1 flight that counts, and it’s all considered individually.
Any advice? Is this eligible?
Any further info needed?
Cheers,
NickWelcome to HfP. Were both flights on one booking?
Also was the flight to Brussels you were put on the earliest they could have rerouted you ie were there other flights that might have got you to Brussels earlier? If so then I would question whether BA take all reasonable measures reduce your delay.
If both apply then I think you potentially may have a claim as even allowing for the 40 minute delay due to weather you still arrived more than 3 hours late at your final destination.
The trouble is the weather itself would normally mean BA is correct that no compensation is due but the fact that the flight to Brussels had a technical issue delaying you even further does make me wonder whether its worth pursuing BA.
If you do want to take it further I think you are going to have to go to CEDR or MCOL if you’re absolutely certain of your case.
At what point were you told it was high winds? It’s a bit late now but I would have double checked that at the time, it’s so common for flights between MAN and LHR to be delayed, they don’t need any weather interference!
My feeling is that if the delay at MAN was weather related, you wouldn’t be eligible for compensation unless the BRU flight itself was delayed enough for it to count, but I may be wrong. I’m sure the resident experts will be along soon!
@NickSau – I’m afraid that based on the limited information you have provided, BA is probably right in rejecting your compensation as the proximate cause of your delayed arrival in Brussels was wind creating ATC restrictions for your first flight. For the purposes of delay or cancellation compensation on a connecting journey, it’s the total delay that counts, not each individual flight but even if you could mix and match, neither of your flights was sufficiently delayed to attract compensation.
Thanks everyone for the responses. The flight was all on one booking but I believe the new flight was the next available.
It was windy in London on the day and we were told even when checking in there would be delays.
I was hoping we could count the waiting time along with the delay to both flights (or at least the Brussels one). The consensus seems to be not! In BA’s defence they did provide us refreshment vouchers and have refunded my wife and I 6000 avios each (there was a huge drama getting between planes in Heathrow and then no refreshments got loaded).
I’ve read the UK261 regs and it’s pretty dense!
Do you think it’s worth chancing a claim or is it too much hassle and too cheeky/unlikely to succeed? I’m thinking the later to be honest.Again thanks everyone for their help! I’ve been a long time reader and the community is fantastic, I learn something every day!
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