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It’s just over a week before my flight MAN-LHR-YYZ and then YYZ-LHR-MAN in which the MAN-LHR and LHR-MAN flights have been cancelled. I don’t have any rerouting options confirmed, and every time I call BA on the Silver line I get cut off. I did manage to speak with someone for about 5 minutes, earlier, before getting cut off. What a shame their customer service doesn’t extend to calling you back when their lines fail.
I also tried some international numbers, with the same result.
So frustrating!
Anyway, rant over.
(Well, not over. I’ll still be ranting to myself once I hit “Submit”.)
How easy/hard is it for you to get to MAN? When all else fails I find that presenting myself at the airport and explaining my predicament to the ground staff has had a 100% success rate so far! It makes you want to weep with relief as they tap a few keys and magically sort out your holiday after you’ve been banging your head against the wall in response to BA’s IT and phone services.
How easy/hard is it for you to get to MAN?
Alas, about 80 miles each way…
Hmm that’s a bit far to pop over. We usually stay over the night before a long haul flight and it’s saved our bacon a couple of times now, notably when we got up at 4 am to a text message saying our 7 am MAN-LHR had been cancelled and we were now travelling 2 days later! When we turned up at the check in desk a short time later and made it clear we weren’t prepared to lose 2 days of our holiday they quickly found a taxi to get us to LHR.
Have you tried changing the LHR-YYZ leg? Our LHR-BOS was “cancelled” a few months ago, but when I had a look on MMB the flight was still going but about 2 hours later. I had the option to move to a different flight, and the system actually let me re-select the original routing and also change the LHR-MAN leg to a later one as well. I have no idea why this happened, I usually can’t change any booking which has a domestic connection on it!
Have you tried the online chat? I just typed speak to agent in and got through to someone in 10mins this morning, who was able to rebook a cancelled flight for me. Somehow less frustrating than being on hold and no risk of line dropping.
https://www.britishairways.com/en-gb/information/incident/coronavirus/latest-information#cancelled
My recommendation would be to call/contact between 7.30 and 8am. Whilst most lines say they’re only open from 8 I’ve often gotten through to someone within 15mins and usually before 8.
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