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Hi all, I’m hoping someone will have some wisdom to share here, otherwise I’ll be getting a loan out to pay a fraudulent CC charge.
Noticed a few days ago that someone had used my Curve card (which was linked to my Virgin Atlantic card) to book a Hilton hotel for $3174.73. Definitely wasn’t me. Reading online and seems to be a theme that this could be linked to an AirAsia customer info breach last year. Similar fraud being reported with the same Hilton advance purchase identification numbers.
Raised a fraud claim with Curve CS immediately and contacted Hilton on X. Curve aren’t responding, and Hilton are less than helpful.
Ive frozen the Curve card, but I’m still liable to pay this off on my Virgin card until Curve do something. Does anyone have any experience with an issue like this? Anything else I could do to speed things up?
Definitely happened to other people. There is an existing long running thread on the topic:
https://www.headforpoints.com/forums/topic/curve-fraud-and-terrible-customer-support/
You’ve just reminded me to delete my account, Curve can be useful when things go right, but there is so much evidence of people being shafted when things go wrong. Account closed.
@warrior01 – you need to contact Virgin as well. They should immediately freeze the payment and not require you to pay the sum pending investigation. Obviously, it’s more complicated because Curve sits in the middle, but the transaction on your Virgin card is as unauthorised as the simultaneous transaction on the Curve card. Although your Virgin card theoretically won’t have been compromised, they may well wish to reissue the card anyway.
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