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It’s been 42 days since I complained that there was no meal loaded for me on my Luxury flight in Club Europe. The IFL even made a note of it. Is that typical?
With something so straight forward-resolved by banging a few Avvies my way, I thought there would be a fast resolution, such cases allocated to the most novice of complaint handlers.
Have you had an acknowledgement of your complaint being received?
Yes, I got the email headed “Your British Airways case reference” right away.
I’m just waiting for them to make it up to me.
Unfortunately, I do not think that is out of character for BA.
It has been 41 days since I complained that I had been awarded the incorrect tier points for my flight to Istanbul. They were aware of this issue as it was a mistake with the tier points calculator that was fixed by them a few days later.
You would think this too was a straight forward thing to resolve, but I am still awaiting the missing tier point added to my account. It is not a major issue right now, but if it goes on for another 28 days it will mean me missing out on Gold benefits.8 weeks seems to be the norm for anything non-EU261 related.
8 weeks seems to be the norm for anything non-EU261 related.
What’s the norm number of weeks for UK261 related?
8 weeks seems to be the norm for anything non-EU261 related.
What’s the norm number of weeks for UK261 related?
It’s very variable. If it relates to simple and reasonable claims for ‘right to care’ during major disruption one to three weeks. For other claims, probably about five weeks or they just don’t respond even after acknowledging with a case reference. Initially they send weekly holding emails but those peter out after about a month.
Unfortunately, the system was bad anyway but now with so many press/web articles making out airlines are an ATM with free money, BA is drowning in completely misconceived 261 claims and that’s in addition to all @jj’s excellently christened ‘creased menu’ claims.
Still waiting from last July… might chase that up!
Plenty of ‘we’re still working on it’ mails, then nothing.8 weeks seems to be the norm for anything non-EU261 related.
That’s rubbish.
Still waiting from last July… might chase that up!
It might be a good idea if it’s nearly a year! You’re clearly a valued customer and they’re eager to make it up to you.
Unfortunately, the system was bad anyway but now with so many press/web articles making out airlines are an ATM with free money, BA is drowning in completely misconceived 261 claims and that’s in addition to all @jj’s excellently christened ‘creased menu’ claims.
Do you know the percentage of “misconceived” claims vs valid ones, a source?
BA’s operational performance since Covid has been so dreadful I rather think it’s the reason for the massive increase in EC261 claims. So many staff have quit and so few people want to work for BA, at all levels of the company, due to the wages and conditions has likely lead to the long waits as well as many more valid EC261 claims.
On a similar note, is the “high volume of calls” message the default for trying to phone BA these days?
I’m trying to book an open jaw avios redemption using the Barclays upgrade voucher but have been running into that message for the last few days, so am wondering if I should just ignore it
You mean the female voice that sounds like it was recorded in a little office while holding down the record button on a BT answerphone (perhaps with last number redial)? I’d ignore it.
That’s the one!
I was thinking that I’d be nice and wait given the reward flights are next March, but I think you’re right and I’ll ignore the message tomorrow morning
All sounds in-line with my issue last week.
I had an issue with the bonus part of the boost not working so immediately contacted CS via the online chat form and told 15 days response time. 12 days and counting..
I called to report same issue the other day and my first few calls were basically rejected (we’re too busy, sorry). For the final call, I finally got through to a CS agent who just seemed disinterested and lazy.
Agent: “How many Avios are you missing again?”
Me: “I thought you said you were on the screen showing the transactions and I showed you which one was missing 10%.”
Agent: “Huff” (I guess I better do my job)Me: “Can you email me a record of this call”.
Agent: “No, I can’t email out”Me: “Can you at least give me a ticket reference of this issue”
Agent: “No”A complete lack of any urgency or responsibility in wanting to put things right.
Call times must be high due to them locking a lot of people out of their accounts and forcing them to call just to unlock! How to really annoy their loyal customers….
Unfortunately, I do not think that is out of character for BA.
It has been 41 days since I complained that I had been awarded the incorrect tier points for my flight to Istanbul. They were aware of this issue as it was a mistake with the tier points calculator that was fixed by them a few days later.
You would think this too was a straight forward thing to resolve, but I am still awaiting the missing tier point added to my account. It is not a major issue right now, but if it goes on for another 28 days it will mean me missing out on Gold benefits.I had the same issue with tier points on Istanbul flights. I emailed them a month ago and just got an email to say they’ll credit the correct tier points in the next 7 days for me.
As the thread was bumped, an update. Still waiting 😂.
BA, A British Original.
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