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A few weeks ago, I applied for the Hilton card, and everything went smoothly. I logged into the app, updated my HH number, and my status was upgraded to Gold. However, I still haven’t received my debit card, and my trip starts tomorrow. When I sent them an email a few days after applying, they informed me that it would take 7 days for the card to arrive.
I contacted them a few days back, and they are now requesting additional details. The issue is that I’m leaving for my summer holiday tomorrow, and I wanted to use the card for foreign exchange transactions and to meet my spending target. Unfortunately, they’ve already charged me the annual fee.
I requested that they cancel my card, but they informed me that they can’t do so because I’ve activated my HH status.
As a result, I won’t hit my forex spending target, after this holiday, I won’t be able to use the card anymore.
I’m seeking suggestions on how I can cancel my card and receive my annual fee back.
I suspect you will need to go down a formal complaint route.
“I’m seeking suggestions on how I can cancel my card and receive my annual fee back.”
But not on them rescinding your gold status?
Not sure if you expect something for nothing but under no circumstances would I expect to keep the gold status if I cancel the card. Have already told them to cancel that.
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