Domestic Connection

[Shazza12]

Any help would be much appreciated. I booked last night 2 x one way LHR-USA using upgrade voucher. Called today to add the domestic connection and being told it is £35 per person change fee + £13 each in taxes. Spent an hour explaining it should be free as I was unable to book it online and have done it several times in the past. Is there anything in the T&C I can quote for adding for fee within 24 hours of booking. Eventually hung up but want to have facts before trying to call again. Thankyou

[NorthernLass]

Is the connection within 24 hours of the long haul? If so, I think you’ll just have to HUACA until you find an agent who knows the policy around this. It seems as though more and more agents are quoting incorrectly these days. I don’t think there’s anything in the voucher Ts and Cs because the issue is with BA IT, but it’s generally accepted that BA doesn’t charge extra for anything which can’t be done online. Similar with the “taxes” – if you’ve paid BA’s standard RFS on the long-haul, a domestic connection shouldn’t be charged any extra.

There was an issue recently where someone was charged extra on the return leg, but it seemed that this was because the “taxes” were lower than the RFS rate when booking a one-way flight. I don’t see that this could be applied to an outbound flight from the UK, however.

I get so weary with calling BA (even on the gold line it takes an age to do anything like this!) that when I made a booking with the upgrade voucher last week I just used it for PE so that I could book myself into CE on the domestic connection in the same transaction and just leave it at that!

[freckles]

Note you were booking LHR- USA, so don’t really understand why a domestic connection wouldn’t have been available for booking? Is that why BA are being awkward?