Downgraded Club World – Companion Voucher Used

[adam_2388]

Hi,

I know this has been asked multiple times, I’m just looking for a bit of final help before contacting CEDR.

Overview – Downgraded Club World to World Traveller Plus on return journey only, booked via cash (£900 Total)/avios (180,000 Total)/companion voucher.

Not getting anywhere with BA, they have automatically refunded £127.50 for myself and £127.50 for my wife. Also been offered the standard £300 voucher each or £200 cash (ignored this request for now), but no Avios have been refunded and they seem to ignore my emails.

180,000 Avios paid total – so for one way 90,000 plus companion voucher equalivent of 90,000. Then x 75% I should be expecting 135,000?

Unsure about the cash aspect though and which fees to deduct? (£900 total cash paid)
Looking at my original reciept;
The fees paid were Government, authority and airport charges total GBP 313.48
British Airways fees and surcharges carrier Imposed Charge GBP 420.00
Total taxes, fees and surcharges per person GBP 733.48

Any help working out how much cash I should be claiming for will be much appreciated!

[JDB]

@adam_2388 – the voucher/cash BA has offered is usually an ex gratia payment on top of the statutory downgrade compensation but they will likely take that offer of the table once it goes to CEDR or MCOL.

In terms of calculating the cash element for the return flight, it should be on your e-ticket, but if you don’t have that, taking the full RFS (£225 each for this sector, if the £900 sum quoted is precise) is the best place to start. The outbound RFS will have been fully consumed by the APD and Heathrow PSC.

When making your claim to CEDR, you will need to set out your claim very clearly and the reasons why the full 75% compensation is due on both the primary and the companion tickets as the second ticket was in no sense free, but was paid for by the voucher with a value equivalent to 90,000 Avios for that sector so constituted valuable consideration. This element matters as downgrade claims are routinely lost at CEDR and MCOL.