Earning Virgin Atlantic points on Delta

[timrogers]

What is the situation with earning Virgin Atlantic points and tier points for flights on Delta?

I recently took a long-haul Delta flight in premium economy, booked with a Delta flight number on a Delta ticket, but my miles haven’t been credited.

The mileage claim form errors online, and when I called Virgin, they gave me the very surprising and bizarre answer that, despite Virgin’s Skyteam membership and everything on their website, you can only earn Virgin points if the flight was booked through Delta with a 932 ticket number.

[davefl]

Depends on the fare class. If you can find that on the ticket/receipt and tell us that and the route we can help.

I’ve just flown a business class fare on Avianca that didn’t even earn miles in its own loyalty scheme, never mind a partner.There was no indication of that when I bought the ticket direct on their website.

[timrogers]

They didn’t even ask about the fare class, which is why it seems wrong – I was just told point blank that you can’t earn points on Delta (or any other Skyteam partner) unless it was booked through Virgin with a 932 ticket number.

[davefl]

That’s absolute bollocks. I’ve earned Virgin tier points on Delta, Tarom, Latam and Aerolineas Argentinas in the past year. All booked direct through those airline’s websites

Virgin’s systems are broken today, the app just errors all over the place, guve it a week and try the form again. But you will need a copy of your boarding pass and your ticket receipt.

[timrogers]

Good to hear I’m not going mad. I challenged the agent and she dug in and said that it’s just not possible to earn points on those flights…

[davefl]

The only one I had that didn’t credit automatically was tarom even though my VS number was on the boarding pass. After I filling in the form it took a couple of months but I got them in the end

[AL]

vapartnerpoints@fly.virgin.com is the team you want. Include the PNR, ticket number (even if it isn’t on 092 stock), dates, route and fare class.

I’ve had numerous same day postings when doing this.

Sounds like you needed to HUACA as that agent was talking crap. Might want to chuck feedback in to VS about it to highlight inconsistencies.