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Hi all,
Looking for some advice from the wise folk here!
The in-laws are currently stranded in Prague after Easyjet cancelled their 1802 flight PRG-MAN tonight (22.04.2022). Now we have already booked them into the Courtyard hotel overnight. However there are no direct flights to the UK on any airline for tomorrow (Saturday) – there is an connecting KLM flight. Would Easyjet reimburse this (especially considering it’s £400 each due to short notice)?
The only other alternative I can see on an airline I think they have interlining agreements with is Jet2 PRG-GLA on Sunday 24.04.2022. Again would Easyjet reimburse a second hotel night, meals and refreshments, and onward transportation to Manchester?
Grateful for any suggestions, although I am thinking it will end up being an MCOL situation to get a resolution!
Hi all,
Looking for some advice from the wise folk here!
The in-laws are currently stranded in Prague after Easyjet cancelled their 1802 flight PRG-MAN tonight (22.04.2022). Now we have already booked them into the Courtyard hotel overnight. However there are no direct flights to the UK on any airline for tomorrow (Saturday) – there is an connecting KLM flight. Would Easyjet reimburse this (especially considering it’s £400 each due to short notice)?
The only other alternative I can see on an airline I think they have interlining agreements with is Jet2 PRG-GLA on Sunday 24.04.2022. Again would Easyjet reimburse a second hotel night, meals and refreshments, and onward transportation to Manchester?
Grateful for any suggestions, although I am thinking it will end up being an MCOL situation to get a resolution!
I would like to also add when trying to manage disruption through their website on their behalf, it said the cancellation was due to air traffic control restrictions and therefore an extraordinary event outside their control. However I have a screenshot when the flight was still showing delayed saying it was a technical issue and awaiting engineers to inspect it(!)
Some root cause analysis……..I imagine this was the outbound sector to be operated by the same aircraft
MAN-PRG
https://www.easyjet.com/en/flight-tracker/EZY1801?fd=2022-04-22
Why is your flight cancelled:
We’re sorry that your flight has been cancelled.
This is due to a foreign object on the runway causing your flight to have a technical issue.The disruption to your flight is outside of our control and is considered to be an extraordinary circumstance.
- This reply was modified 55 years, 4 months ago by .
https://www.easyjet.com/en/flight-tracker/EZY1802?fd=2022-04-22
PRG-MAN
Why is your flight cancelled:
We’re sorry that your flight has been cancelled.
This is due to a foreign object on the runway in Manchester causing your flight to have a technical issue.The disruption to your flight is outside of our control and is considered to be an extraordinary circumstance
What options is the Easyjet website offering when you log into their booking and click the Disrupted Flight button alongside the flight? Be very aware that for a claim to suceed you must give the airline s chance to provide the rerouting and duty of care they are.supposed to provide.
It’s OK if they refuse or if it turns out to be impossible after you make an effort, but you must be seen to try with them (eg try on website, make a serious effort to contact staff if you are already at the airport, try to phone the airline (skype or another country’s office can be tried if easier).
I suspect when you click the disruption button for the flight it may not come up with anything. (I don’t think it’svwell set up for indirect rerouting.) They may have to wait even longer if there isn’t a direct flight till a later day. A phone agent is likely to be able to suggest via somewhere like Milan or London if they are running flights – have a look yourself first. I doubt you will be able to get them to willingly stump up for a flight on Ryanair, Cz Air, or BA even if those do have flights but I would advise you to call Ez, say in the UK if that’s where you are, when they open and ask what they can offer to rebook them.
If more nights are required make sure you mention to the agent givig them the chance to provide (they may direct you back to the website if you have web access). Keep all meal receipts and any hotel reeipts as you’ll need to send them in to claim – the website should have info.
PS keep good hold of any info you have about the true reason for delay and its source and any updates that appear. Alongside Easyjet’s statements especially if different. Could be useful if things go pearshaped.
In due course due cancellation it looks like you’ll be claiming 250 euros compo per seat, as well as hopefully getting them to reroute them,plus claiming reimbmursement of hotel and meals transport to and from hotel, snd internet or a couple of phoe calls for the extra wait and any longer journey time. But meanwhile best to chat with an agent and ask what can they offer.
EDIT seen the above comment kindly posted by @Bill. . As soon as they are rebooked and any needed hotel sorted I suggest you really dig into the reason for the delay. I think it also appears on expertflyer but not for long so keep an eye. It has to be officially reported but object on the runway…I would really want to check. No compo if it truly was something like that but I’ve had Easyjet not be quite right in what they say before.
PS if as it looks the issue was with the incoming flight, then even i it was exceptional circs for that flight this does not exempt the airline from compensation for cancellation of your flight. Strong case law on this.
Thanks very much LL!
Trying to dig into the exact reason for the delay, as my cynicism can’t help but think they are just claiming extraordinary circs to get out of their obligations.
Tried our best with phone agent, but they are unable to reroute on Easyjet (no flights until Tuesday!). Trying to get confirmation from them that they will reimburse an alternative flight (BA PRG-LHR-MAN) on Sunday along with hotel for tonight alongside meals and refreshments. Don’t fancy them being £1000 out of pocket arranging alternative flights if they won’t get reimbursed!
I hope Jake doesn’t mind me butting in on this thread. I am in a similar situation with easyJet with flight EJU6773 AMS-BFS on 22nd April. Flight initially delayed and then cancelled. Reason given is ATC delay on inbound aircraft, putting crew over hours, therefore outside their control. No easyJet representative available at airport and through app, the next flight available would be Monday evening, which would not work for us due to work commitments and the fact our young children are currently staying with their grandmother. No direct or indirect AMS-BFS or BHD flights available Friday or Saturday. Only flight I could get was BRU-BHD on Saturday, so booked that and got train and hotel to BRU.
Can anyone advise how I should respond to easyJet. I have not taken them up on the rebooking option in the app, as it was not suitable, neither have I requested at refund.Both scenarios are the same – duty of care & right to reroute still apply regardless. Ideally screenshot the offerings from the Easyjet app, book something comparible and put in a claim along with any hotels/food/transport. Don’t press anything that would get you a refund!
You may prefer to deal with your travel insurance for this and let them deal with Easyjet if they so wish
The compo is a separate matter, try pushing back with them and if they won’t pay perhaps throw it to one of those claims companies for another go
Many thanks SamG. I took screenshots as I went. I will likely try easyJet first, then amex insurance if they don’t play ball.
On another forum a poster states:
Engine ingested a stone on taxiway L during start up.
https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations
Alternative transport to my final destination
If your flight has been cancelled, we will try to get you an easyJet flight to your final destination within 24 hours of your original flight.
You can find available flights and transfer on our Flight Tracker or under Manage Bookings.
If there are no easyJet flights available to get you to your destination within 24 hours, you have the option to transfer to another airline, take a train, bus or hire a car.
The alternative transport must be under comparable transport conditions to your destination and you will be entitled to claim reasonable transport costs back.
Please ensure you obtain an itemised receipt, for more information on how to claim back expenses or for further help please refer to our expenses page, alternatively, you can contact us.
@Monkeyman you *must* ask EZ to provide both hotel, and reroute. Keep timed and dated notes of your attempts to have them provide each of these. As you have done and mentioned by @SamG,keep screenshots of steps you took to try to get these on website (not just blank list but how you got there). Personally I would absolutely try to phone them and if at airport when cancelled, attempt to contact staff who cam help.
Easyjet has decent lawyers but you must be seen to have made reasonable attempts or it will be a lot harder to claim. Not giving them the oppotunity before taking other arrangements you’ve msde yourself will be something they will pounce on to deny your claim.
Easyjet actually have a reasonable disruption portal including hotel bookings. So you need to stay in one of those or take screenshot that it wasn’t offering anything.
It won’t offer other airline flights though but I think they’re good about paying if they didn’t have an option within 24hrs (within that you still might be entitled per the regs but they’ll deny you first of all)
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