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Would anyone have an email address to chase compensation from BA? It’s been seven weeks and counting…
Much obliged.
Would anyone have an email address to chase compensation from BA? It’s been seven weeks and counting…
Much obliged.
You just need to use the reply button in their acknowledgement and follow ups. Seven weeks isn’t especially abnormal, but may not bode well for a positive answer. As it’s close to the eight weeks after which you can go to CEDR, you can effectively combine the chaser with advising them that it’s been seven weeks already (specify date) and if they don’t respond within 14 days, you will escalate to CEDR or MCOL without further reference.
Thanks for the reply.
I’d hope it’s a cut and dried case.
Flight to LHR was cancelled night before and offered downgrade to LGW two hours after original flight time. Didn’t accept and went with CE to LCY instead, also two hours post original flight time. This rotation was subsequently delayed, landing 2:52 late.
So, overall, I was delivered to a different airport nearly five hours after original scheduled arrival time.
My concern is they’ll only take into account the delayed flight, rather than the overall package, which fell under the three hour threshold.Would anyone have an email address to chase compensation from BA? It’s been seven weeks and counting…
Much obliged.
You just need to use the reply button in their acknowledgement and follow ups. Seven weeks isn’t especially abnormal, but may not bode well for a positive answer. As it’s close to the eight weeks after which you can go to CEDR, you can effectively combine the chaser with advising them that it’s been seven weeks already (specify date) and if they don’t respond within 14 days, you will escalate to CEDR or MCOL without further reference.
I’ve tried replying to the original call acknowledgement email but I’ve received an automated response, saying the address is not monitored.
Does anyone have an actual email I can write to?
I’ve tried replying to the original call acknowledgement email but I’ve received an automated response, saying the address is not monitored.
Does anyone have an actual email I can write to?
It’s the ‘replyto.me.ba’ button you need to use as above, not replying to the email. They quite deliberately don’t have an email address and if you send it, as some do, to the CEO, they will identify you already have an open case.
The fact you haven’t received a reply after seven weeks means BA doesn’t agree with your analysis that “it’s a cut and dried case” or they would have paid much earlier. In reality, quite few claims made fit into that category.
I’ve tried replying to the original call acknowledgement email but I’ve received an automated response, saying the address is not monitored.
Does anyone have an actual email I can write to?
It’s the ‘replyto.me.ba’ button you need to use as above, not replying to the email. They quite deliberately don’t have an email address and if you send it, as some do, to the CEO, they will identify you already have an open case.
The fact you haven’t received a reply after seven weeks means BA doesn’t agree with your analysis that “it’s a cut and dried case” or they would have paid much earlier. In reality, quite few claims made fit into that category.
If you just go to the complaints section on BA. When here, you can select it’s about an existing complaint where you will be invited to enter your reference number. I find I get much faster replies to cases that have already had some contact initiated.
I sent a message through Facebook messenger to BA regarding Duty of Care claim not responded to and received a response the next day for settlement.
Do you have an opinion on the likelihood of a payout based on the events I’ve described?
I’ve tried replying to the original call acknowledgement email but I’ve received an automated response, saying the address is not monitored.
Does anyone have an actual email I can write to?
It’s the ‘replyto.me.ba’ button you need to use as above, not replying to the email. They quite deliberately don’t have an email address and if you send it, as some do, to the CEO, they will identify you already have an open case.
The fact you haven’t received a reply after seven weeks means BA doesn’t agree with your analysis that “it’s a cut and dried case” or they would have paid much earlier. In reality, quite few claims made fit into that category.
@rooster – it’s difficult to say as BA’s responses are often not logical or consistent but in a case like this where they could claim there (from the brief facts) was an element of voluntary moving, they may well rely just on the insufficient lateness of the flight you took. It’s definitely a case where you want their response before going to CEDR so you can knock whatever silly argument they come up with from the outset as it’s a bit messy.
@rooster – it’s difficult to say as BA’s responses are often not logical or consistent….
That sounds like they very much appear to be unreasonable.
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