-
Hi there
Would appreciate anyone else giving me the benefit of their experience on this, or advice, or even just an indication if I’m on a hiding to nothing!
My legacy Tier point collection year end date was 8th February.
Duly, on 9th February this year my account was zeroed. I had by that time achieved Gold status for the year and this was applied without too much issue, albeit a bit late after a bit of chasing points.
Between the 9th February and 31st March I earned 1000 tier points due to a busy month of flying and a BAH double tier points award.
On 1st April my account was zeroed again, as I expected, due to the change in collection year start date.
Obviously I had already anticipated this, and had previously read somewhere that for members like myself who would be disadvantaged by the change, there would be a manual application of points via a multiplier so that we don’t lose out. (I now can’t find this anywhere online)
After a number of weeks waiting for something to appear on my statement, I contacted BA to ask them if they were going to credit my account with my lost 1000 points.
I’ve now been in a frustrating back and forth conversation with them by email (with numerous agents) for over six weeks, and still no resolution.
The first reply I received confirmed that I would indeed receive a bonus number of points calculated to ensure I don’t lose out, but implying that I had already received it (I hadn’t), to now the latest agent who’s said, everyone knew this was coming and you’ve had lots of time to prepare, and no we won’t be giving you back any of your points.
I’m just a bit stunned by it tbh. I booked these flights before the changes, and had in fact planned all my travel in advance to ensure that I would retain Gold for the year 2026/27. With 66% of the required (previous) 1500 points coming in the first two months of, as it was then, my collection year.
Essentially what BA are telling me is that the 9th February to 31st March 2025 is a twilight zone where your loyalty and money spent just disappear. “Yes, sorry lifetime loyal BA flyer. Silly you for flying with us during the twilight zone!”
Has anyone else had a similar experience with this? Any advice, or should I just give up?
I’ve had a look through the previous post subjects and can’t find anything relevant. Apologies if there is already a thread and I’ve unnecessarily started a new one.
Thanks in advance,
ZThere is no multiplier to be applied. I think you are confusing with the change in TP collection years and the new TP earning criteria and how TPs would be awarded for flights booked before the changes weee announced.
What basically applies is how many TPs did you earn between 1st April 2024 and 31st April 2025.
Everyone now has a 1st April – 31st March collection year.
And as normal all TPs would have been wiped out on 1st April.
Typo in BA Flyer’s answer:
‘1st April 2024 and 31st April 2025’ should read 31st March 2025.The 1000TP have not been lost, as BA Flyer says they would have been counted in the changeover collection period April 2024 – March 2025, then reset on April 1st as you describe.
If you earned 1000TP in March then you probably made 1500 April – March, if so your card end date should now be April 30th 2026.
I’m afraid TP earned before April 1st don’t count for anything after that, which is the same for everyone.
And I checked my dates so carefully as well!
Well it was obvious to me what you meant, but I thought it worth clarifying 😀
But you are still Gold through to 2026?
To see whether the TPs are actually “lost”, check these transactions on your BA membership statement:
1 April 2025 – Tier Points reset for New Membership year; the negative number should include your Feb/Mar points plus anything earned from April 2024.
2 April 2025 – Lifetime tier points adjustment
There is nothing to suggest that anything has actually been lost. The OP’s reference to that stemmed from the misunderstanding that the March TPs would in some way be carried over, which is not the case.
The lifetime TP adjustment only confirms anything if you knew what your lifetime figure was in old money on Marchr 31st.
Thank you for all the responses.
I feel I should just clarify to be sure that you haven’t misunderstood my point.
From 9th February 2024 to 8th February 2025 (my collection year), I exceeded the 1500 points required for Gold. So on 9th February 2025 my account was zeroed as it is every year on that date, and Gold status was on my account.
On 9th February 2025 I started a new collection year. From that date up to 31st March 2025 I earned a further 1000 tier points from various flights taken during that period. These were again zeroed on 1st April.
In a parallel universe, where BA has not launched the BA Club with all its changes, my account would currently be standing at 1000 tier points, and between now and 8th February 2026 I would only need a further 500 points to maintain my Gold Status for the year 26/27.
But in this new world of the BA Club, I now have no tier points for this collection year.
So, I just feel this is incredibly unfair. I have earned and paid for those tier points and got no benefit from them at all towards my new collection year.
I’m sure I can’t be the only member who has been disadvantaged in this way.
In good faith I booked my flights according to the rules of my membership. BA changed the rules half way through the year. Surely the right thing is to ensure their customers are never in a worse position because of it?
Furthermore, I’ve received conflicting information from different BA agents, one who said that I would have a bonus applied to my account so that I wasn’t losing out, and another that said I wouldn’t get anything.
So I’m left not knowing what is correct, and a bit cheesed off!
But you are still Gold through to 2026?
To see whether the TPs are actually “lost”, check these transactions on your BA membership statement:
1 April 2025 – Tier Points reset for New Membership year; the negative number should include your Feb/Mar points plus anything earned from April 2024.
2 April 2025 – Lifetime tier points adjustment
Yes I’m Gold to 2026.
There is no multiplier to be applied. I think you are confusing with the change in TP collection years and the new TP earning criteria and how TPs would be awarded for flights booked before the changes weee announced.
What basically applies is how many TPs did you earn between 1st April 2024 and 31st April 2025.
Everyone now has a 1st April – 31st March collection year.
And as normal all TPs would have been wiped out on 1st April.
Can you clarify what is the relevance of the dates 1st April 2024 to 31st March 2025? …I also knew what you meant 🙂
I thought the effective date of the changes was 1st April 2025, not 2024?
At the risk of being negative, the collection year changes were announced before you booked your March 2025 flights. So while it appears you have misunderstood the impact of the changes, the details were available before you committed anything.
As you say, your last full collection year under the old rules was Feb 2024 – Feb 2025. Everyone had a transition period Apr 2024 – Mar 2025 to align with the new rules starting in April 2025.
Your March flights counted in the transition period, and if you reached 1500TP in that period you should be Gold until April 30th 2026.
BA website still has information on this:
https://www.britishairways.com/content/the-british-airways-club/faqs/tier-point-collection-changes
Ended in February
Your last full tier point collection year ended on 8 February 2025. The tier you reached during this period will last until 31 March 2026
Your next collection period was 9 February – 31 March 2025
Tier point adjustment: we added any tier points you earned during 1 April 2024 – 8 February 2025 to work out your tier
Any tier you reached by 31 March 2025, with the tier point adjustment applied, will last until 30 April 2026At the risk of being negative, the collection year changes were announced before you booked your March 2025 flights. So while it appears you have misunderstood the impact of the changes, the details were available before you committed anything.
As you say, your last full collection year under the old rules was Feb 2024 – Feb 2025. Everyone had a transition period Apr 2024 – Mar 2025 to align with the new rules starting in April 2025.
Your March flights counted in the transition period, and if you reached 1500TP in that period you should be Gold until April 30th 2026.
Ok yes, thank you, I understand. I actually had no idea the changes were announced in February 2024. I don’t think it was on my radar for a while and then when it was I clearly did as you say, misunderstand the impact of the changes.
Thank you for clearing this up for me.
BA website still has information on this:
https://www.britishairways.com/content/the-british-airways-club/faqs/tier-point-collection-changes
Ended in February
Your last full tier point collection year ended on 8 February 2025. The tier you reached during this period will last until 31 March 2026
Your next collection period was 9 February – 31 March 2025
Tier point adjustment: we added any tier points you earned during 1 April 2024 – 8 February 2025 to work out your tier
Any tier you reached by 31 March 2025, with the tier point adjustment applied, will last until 30 April 2026Thank you for this clarification. I don’t think this adjustment has been applied to my account but I will check again, and now that I understand the situation will hopefully be able to see what needs to be changed, if anything.
You should have a TP credit in your account saying ‘Tier Point Collection Year Change’ around Feb 24th.
Your card expiry will either be March 31st (old year) or April 30th (transition period), so it only gives an extra month in this case.
Thank you for this clarification. I don’t think this adjustment has been applied to my account but I will check again, and now that I understand the situation will hopefully be able to see what needs to be changed, if anything.
NP – I seem to remember during the flurry of changes, it was recognised that certain month enders had a rough deal. We escaped pretty unscathed because our end date was at the end of the year.
I actually had no idea the changes were announced in February 2024. I don’t think it was on my radar for a while and then when it was I clearly did as you say, misunderstand the impact of the changes.
It was about as clear as mud when BA first announced the changes, until @Rob and co sorted it out for BA, so it’s unsurprising that if you missed the changes, they will seem unclear now!
Based on your old, old tier point year, you should be gold until 31 March 2026.
Then look at the year 1 April, 2024 to 31 March, 2025. If you earned 1500 tier points in that year, your gold status renews to 30 April 2026. If not, you risk dropping to silver from 1 April 2026 when your old, old gold expires.
The clock reset on 1 April 2025, so you started earning again, but this time new rules and new tier points (nTPs). So your challenge, if you accept it, is to get 20,000 nTPs by 31 March 2026 to renew your gold card before it expires, which will then keep you gold until 30 April 2027.
I think what this demonstrates is just how big a cluster…. this change to the Executive club has been.
I read every comment and frankly Iam none the wiser.If it’s any consolation I have finally had 2 flights credited to AY after a month. One was Club Europe to DUB the other ET back to LHR. Both credited at 117 tier points and 117 Avios, the exact same as LHR GLA in ET.
The ET flights should have been credited at 25% of distance and the CE at anything between 150% and 250% but 117 represents 41% of DUB and 34% of GLA, so I really I have no idea what’s going on
I think what this demonstrates is just how big a cluster…. this change to the Executive club has been.
I read every comment and frankly Iam none the wiser.If it’s any consolation I have finally had 2 flights credited to AY after a month. One was Club Europe to DUB the other ET back to LHR. Both credited at 117 tier points and 117 Avios, the exact same as LHR GLA in ET.
The ET flights should have been credited at 25% of distance and the CE at anything between 150% and 250% but 117 represents 41% of DUB and 34% of GLA, so I really I have no idea what’s going on
Was the move to a common year end and BAC really so complicated? HfP set it out very clearly for each old month year end.
Your credits to AY are determined by AY, not BA.
I would say that the way BA handled the changes of year end worked very smoothly from an IT and practical perspective. They have also generously and correctly implemented the TP for pre-30 Dec bookings and BAH. You may not like the new scheme, but from a technical or IT perspective it has been smoothly implemented. Plenty of the to complain about, but suggesting this has been a cluster… isn’t correct.
I think what this demonstrates is just how big a cluster…. this change to the Executive club has been.
I read every comment and frankly Iam none the wiser.If it’s any consolation I have finally had 2 flights credited to AY after a month. One was Club Europe to DUB the other ET back to LHR. Both credited at 117 tier points and 117 Avios, the exact same as LHR GLA in ET.
The ET flights should have been credited at 25% of distance and the CE at anything between 150% and 250% but 117 represents 41% of DUB and 34% of GLA, so I really I have no idea what’s going on
Was the move to a common year end and BAC really so complicated? HfP set it out very clearly for each old month year end.
Your credits to AY are determined by AY, not BA.
I would say that the way BA handled the changes of year end worked very smoothly from an IT and practical perspective. They have also generously and correctly implemented the TP for pre-30 Dec bookings and BAH. You may not like the new scheme, but from a technical or IT perspective it has been smoothly implemented. Plenty of the to complain about, but suggesting this has been a cluster… isn’t correct.
AY may have determined the numbers but the information provided to them was from BA.
The comments on Flyertalk suggest that a great many people, my self included, would not agree with you that it was smoothly implemented. There are a great many examples of incorrect tier points being allocated and this is only from people who use Flyertalk. I imagine a lot of travellers haven’t yet noticed. In the last two days we have seen a LHR JFK Y flight allocated just 2 Avios.
You are now confusing the difference between the tier point collection year changes, which this thread is about and which I agree with @JDB were implemented well (albeit with pretty dire initial communication about how it was going to work).
Comments about incorrect or bizarre TP or Avios allocations are related to the subsequent changes to the earnings process which, while part of the same picture from a customer perspective, is a different ball game.
Comments about incorrect or bizarre TP or Avios allocations are related to the subsequent changes to the earnings process which, while part of the same picture from a customer perspective, is a different ball game.
Indeed and all we have had so fae is two reports and even then on a partial basius that only inlude the outbound of a return flight so there has been a lot of wailing ahd keening over somethign where we have almost zero information!
Thank you for this clarification. I don’t think this adjustment has been applied to my account but I will check again, and now that I understand the situation will hopefully be able to see what needs to be changed, if anything.
NP – I seem to remember during the flurry of changes, it was recognised that certain month enders had a rough deal. We escaped pretty unscathed because our end date was at the end of the year.
I actually had no idea the changes were announced in February 2024. I don’t think it was on my radar for a while and then when it was I clearly did as you say, misunderstand the impact of the changes.
It was about as clear as mud when BA first announced the changes, until @Rob and co sorted it out for BA, so it’s unsurprising that if you missed the changes, they will seem unclear now!
Thank you for this clarification. I don’t think this adjustment has been applied to my account but I will check again, and now that I understand the situation will hopefully be able to see what needs to be changed, if anything.
NP – I seem to remember during the flurry of changes, it was recognised that certain month enders had a rough deal. We escaped pretty unscathed because our end date was at the end of the year.
I actually had no idea the changes were announced in February 2024. I don’t think it was on my radar for a while and then when it was I clearly did as you say, misunderstand the impact of the changes.
It was about as clear as mud when BA first announced the changes, until @Rob and co sorted it out for BA, so it’s unsurprising that if you missed the changes, they will seem unclear now!
I think having my year end on 8th February makes me one of those with the rough deal, compounded by the fact that I flew 1000 tier points during the following 7 weeks 😂. Oh well, such is life!
- You must be logged in to reply to this topic.
Popular articles this week:
