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NO surprises – I used the suggested response – did not get any refund of AVIOS nor any response at all!
What’s the status of your case if you check at https://www.britishairways.com/travel/feedbackclaims/public/en_us/track
It’s highly likely that you’ll have to take your case to CEDR to get BA to credit you the companion compensation, but there is a history of success if approached in the right way.
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