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Had 2 business class flights with Aer Lingus one flight with faulty entertainment system another flight where our reserved seats we booked were reallocated on check in.
Both complaints went through their formal complaints system which has taken 2 months to get a response and we’ve been fully fobbed off on both.
Both complaints offer nothing in way of offer of any compensation despite them acknowledging faults.
Interestingly Both responses finish with the same blurb:
We hope despite the difficulties encountered on this occasion, you will afford us the opportunity to welcome you on board our services for a more enjoyable experience in the future.
Is there anything I can do?
Shocking really especially where they’ve acknowledged they were at fault in both cases to not offer any vouchers / avios even as a token offer.
You mentioned lack of compensation twice so you’re after that rather than an apology?
Unless you paid to reserve the seats then anything they give you is a gesture of good will.
And they’ve clearly decided not to toss points or € at complaints.
I submitted an Aer Lingus complaint on 02 Feb, and each Thursday I get a “Your complaint is important to us” bear with email. I am surprised considering they fund dedicated phone lines for Platinum and Concierge members that are generally excellent.
@hake-tfc – people have got a bit spoilt with BA bunging people lots of Avios for complaints about nothing but Aer Lingus operates as a low cost carrier with a few full service characteristics. They have to compete against that other Irish airline. They aren’t generous complaints resolvers. An apology is probably the realistic expectation and after two months, best to move on?
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