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We were due to be heading to the Abbey Hotel in Bath this weekend, but my wife has had to go into hospital.
As such, we have a free night voucher (to the value of 25k points) going spare which I’m happy to donate if another HfPer can find a use for it.
Sorry to hear that.
Are you not able to get the date moved or the voucher refunded due to medical reasons?
I know people that have had train and hotel bookings refunded after providing a copy of the hospital discharge notes.I hope you wife makes a speedy recovery – as @Aston says, have you asked the hotel if they would move the booking? I’ve had similar success with Hilton, even with non-refundable bookings.
Agree that getting refunded or amended should be first port of call!
If not, I would happily accept it – maybe Rob/Rhys can connect us via our emails or I can send direct? Thanks
I cancelled the hotel as today was the deadline to do so, but I’ve just tried emailing Marriott CS to ask if they’ll extend the voucher. Let’s see what they say. Thanks for all the advice
Hi Olly if you are unable to extend the Voucher, I would kindly appreciate if you could donate it for me as I have a trip to Birmingham tomorrow I could use the voucher for a 24k night redemption ?
No dice from Marriott:
The extension of free night certificates was eliminated in 2023. We are unable to grant exceptions for any reason, as this option has been removed from our system.
Your certificate will need to be used before the expiration date. Once expired, the certificate cannot be reinstated, reissued, or converted to points.
As such, if @Rob is happy to share contact details for Mart or Faris, happy to donate it rather than see it go to waste
@olly this my email just in case Rob did not see your message as there is not much time left to complete my reservation for tonight. farisoumeish at icloud.com
Thank you for your kind offerJust sent you a message
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