Going round in circles with call centre

[al_wiltshire]

So I seem to be going round in circles. I have a relatively simple query … I want to upgrade a cash flight to the next cabin using Avios.

I looked at BA’s website and the ‘Executive Club’ line suggests that I should ring for ‘Enquiries relating to upgrading existing bookings including upgrades using Avios’. I ring 0344 493 0747 option 1 and am then faced with two choices … 1 for Avios bookings and 2 for cash bookings. If I press 1, I eventually get through to someone who tells me that because I want to upgrade with Avios, I need to press 2 to get through to the cash team. If I press 2, I eventually get through to someone who tells me that because I booked with cash, I need to press 1 to get through to the Avios team.

I’ve done both options twice now in the spirit of HUTA (hang-up-and-try-again). Does anyone know the correct number for a simple Avios upgrade to a cash fare?

[Angelamc11]

Yes I was in this position. I eventually gave up trying.

[Louise K]

Try change booking option?

[Biki]

You can upgrade a cash booking with avios online, have you tried that already?

[al_wiltshire]

Sadly it’s a flight with two legs … one on QR and one with BA. The online system just refuses to attempt to upgrade anything.