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Morning all,
Currently the gold card gives 10,000 MRs on the card anniversary date if you’ve spent £15,000. In October this is changing to 2,500 MRs for every £5,000 spent on the card.The problem for me is that my card anniversary is in November,
I contacted AMEX chat to ask what I’d receive for this year’s spend as the anniversary bonus would be gone by the anniversary date. Apparently it is a one off bonus of 2,500 instead of the 10,000. Has anyone else been told similar, or have I been advised wrongly?
Thanks!
On 12th October you receive what you are due for the year to date in a lump sum, based on the new chart, but with a guaranteed minimum of 10k for existing cardholders who have spent £15k.
Call centre is talking rubbish.
I thought you’d get whatever you’ve spent up to October 12. So, if you spent £15K already, you were in line to get 10K MR points or if you spent £10K, you get 5K MR points.
Thanks Rob and Maples, that’s great news, otherwise I was ready to downgrade to the free MR card.
Amex Gold Preferred anniversary for OH is next week. Already hit the £15k but thinking of leaving
So far the retention team are only offering a free 2nd year but thats not really significant since you can sign up again soon and already have ARCC. Thinking to ask for a retention offer that involves points or even a spend as I have a sofa purchase upcoming.Should I upgrade to platinum via this link instead https://www.americanexpress.com/amex/en-gb/benefits/upgrade/platinum/?sourcecode=A0000FY3VU
Wondering if the 40k points are issued as soon as hitting the £4k target?OT but linked to large spend – can anyone recommend Sofology (they are owned by DFS – can anyone recommend them either?)
Correct me if I am wrong but is this the same company that are well known for their ever-lasting closing down sales and promos in newspapers (funnily enough there is no way to enter a discount code despite asking on the telephone)
They mention a 10/15 year guarantee and 100% leather on selected sofas – wondering if this holds true?Have selected a sofa I would like to purchase and will subsequently hit a future Amex spend target
I’m in a similar position to OP as my card renewal date is 28th November.
When the changes were first announced, I asked chat what that will mean for my £15k/10k points as I had already spent £12k at that point, and would certainly have done hit £15k by 28th Nov, but they said that I would only have until 12th Oct to hit that to still get 10k now. I complained that it was unfair that I would have around 7 weeks fewer to hit my spend and they said that there’s nothing that can be done.
Luckily for me, the Barclaycard Avios Plus card 50k offer was announced around the same time, and so I put my next £3k spend towards that instead. So now there’s a chance I may not hit £15k even by 28th Nov (although I probably would have), but if I didn’t, I would still get 5k points i wouldn’t have. If I don’t hit £15k by 12th Oct, but I do by 28th Nov, I am going to complain again, and maybe ask for a retention bonus on top.
@aq.1988 I think they wrongly advised you on the chat. I took this up with someone fairly senior at Amex after the changes were announced. They acknowledged that the email notifying cardholders was incorrect, but doubted it would be resent as the situation is, I understand, as you state it, so better than advertised. For those holding the card or taking out a new card prior to 12 October, the anniversary bonus is an annual contract not susceptible to the normal 60 days notice so you will get the 10k MR (rather than 7,500)for £15k spend up until the first anniversary after 12 October, whenever that falls.
The person made a lot of internal enquiries and confirmed this for me with a late December anniversary and my wife with a June one. The one question absolutely nobody was able to answer is whether, in this interim year, if you have spent £15k at 12 October and then spend a further £5k before your anniversary, do you get 12,500 MR for spending £20k that in the new world will actually require £25k spend.
I was guessing that you’d get nothing for £20k (since you’ve already had 10,000 points) but another 2,500 at £25k. Could be wrong though.
On 12th October you receive what you are due for the year to date in a lump sum, based on the new chart, but with a guaranteed minimum of 10k for existing cardholders who have spent £15k.
Call centre is talking rubbish.
With your brilliant connections at AMEX high ups, what can be done to stop the ongoing decline of customer service standards at the call center?
Is there any more info regarding the extra lounge access?
I understand that it’s increasing to 4x access per year from the 2x. if my year has already begun and I’ve used up my allowance do I get the full new allowance or just the additional 2?does it continue to apply with current system of a separate “priority plus card” meaning the even after card cancellation the PP card remains usable?
On 12th October you receive what you are due for the year to date in a lump sum, based on the new chart, but with a guaranteed minimum of 10k for existing cardholders who have spent £15k.
Call centre is talking rubbish.
With your brilliant connections at AMEX high ups, what can be done to stop the ongoing decline of customer service standards at the call center?
Manilla CS are fine (what complex questions are you asking?) and just HUACA to get through to Brighton?
On 12th October you receive what you are due for the year to date in a lump sum, based on the new chart, but with a guaranteed minimum of 10k for existing cardholders who have spent £15k.
Call centre is talking rubbish.
With your brilliant connections at AMEX high ups, what can be done to stop the ongoing decline of customer service standards at the call center?
We find the Amex customer service and admin of offers etc. excellent but we tend to hear about complaints here more than routine good service so it gives the wrong impression. It’s clear from some comments that Amex suffers from a lot of time wasters asking obvious questions, chasing offers prematurely or because they haven’t read the terms, blagging retentions, upgrading/downgrading etc. so the 80/20 rule almost certainly applies with the system clogged up by the same few people. The very simple and generous PayPal offer that lasts until October alone seems to have generated a ridiculous number of unwarranted calls.
Amex will at all times work to protect its margins, so to the extent they can’t recoup their over generous spraying around of points in the UK via fee increases, it’s also reasonable to expect that customer service will to an extent be impacted.
We find the Amex customer service and admin of offers etc. excellent but we tend to hear about complaints here more than routine good service so it gives the wrong impression. It’s clear from some comments that Amex suffers from a lot of time wasters asking obvious questions, chasing offers prematurely or because they haven’t read the terms, blagging retentions, upgrading/downgrading etc. so the 80/20 rule almost certainly applies with the system clogged up by the same few people. The very simple and generous PayPal offer that lasts until October alone seems to have generated a ridiculous number of unwarranted calls.
Amex will at all times work to protect its margins, so to the extent they can’t recoup their over generous spraying around of points in the UK via fee increases, it’s also reasonable to expect that customer service will to an extent be impacted.
Amen! Someone said it.
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