Heathrow Rewards expiry

[Rolledara]

Hope I’m posting this to the right chat forum. I had a heathrow rewards card with some points (about £50) but completely forgot about it and haven’t travelled for over three years which means the points have expired according to their t&cs. Anyone aware if heathrow rewards extended these points or were able to get these points reinstated as a goodwill gesture?

[kwho]

Hello all, sorry for posting here, it’s the closest thread I could find, bar opening another thread.

I am in need of 3,000 Miles and More Swiss/LH points. Would like to book a European flight, which is quite expensive in cash. I may have enough points to transfer from Heathrow Rewards, but cannot log into their website. The app is fine, but to transfer I need to login. Keeps coming up with “invalid login details” whereas logging in on the app is fine. I tried 2 other accounts, different Macs, no joy.

Failing to find a solution to transferring Heathrow Rewards point to LH, is there another way to get 3,000 miles smoothly, or just buy them?

Any suggestions?

[WaynedP]

I had something similar in last year or two. I think they did a password tightening exercise at some point and I had to reset my password using the “forgotten password” option (despite App still seeming ok).

I remember a bit of a faff with involving contacting their customer support team at
customerservice@heathrowrewards.com

I could have been lucky, but I recall them being suitably efficient, although if you email now you probably won’t get any response before tomorrow’s business hours at the earliest so unhelpful in your circumstances.

[kwho]

Thank you! I’ll try both.

[GJS]

Does anyone know if there’s still a referral bonus with Heathrow Rewards? Someone used my number to sign up last week but no points have posted. Thanks.

[Rob]

Not sure, but any bonus would require the new cardholder to spend £x within y days (can’t remember what the exact numbers are/were).

[vneiz]

They need to spend £100 in a single transaction and you will get 500/750 points, depending on membership tier.