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Hi
Having a debate with Hilton about rollover nights looking for some thoughts on this.
I’ve been a diamond member for 10 years but for various reasons didn’t travel much last year and ended up staying 20 nights in 2023. None of these were rolled forward from the previous year.
Hilton advised I would drop down to silver status on 1st April.
Silver status requires 10 nights to qualify. So my understanding is I should have 10 nights rolled forward from 2023 into 2024.
Hilton are staying I don’t have any nights to rollover which I can’t understand.
What’s the thoughts on this? Am I right? Is hilton right?
Thanks, Brian
Well, they granted you a soft landing-ish.
Since you were Diamond 20nights won’t get you anything and they won’t roll over. If you were silver, they’d.
If you were diamond for a decade, I’d use it to ask for an accelerated promotion to diamond. Sometimes they have deals like stay thrice until day X to get diamond etc.
Well, they granted you a soft landing-ish.
Since you were Diamond 20nights won’t get you anything and they won’t roll over. If you were silver, they’d.
If you were diamond for a decade, I’d use it to ask for an accelerated promotion to diamond. Sometimes they have deals like stay thrice until day X to get diamond etc.
Hi thanks for the reply but how did they grant me a soft landing? I’ve not been given any soft landing.
I will be silver from April. I stay 20 nights in 2023 silver only requires 10 so as far as I can see I more than earned the silver.
Thats why I asked this question, I believe I should have 10 rollover nights carried forward from 2023 to 2024. They are saying no rollover nights.
Im trying to work out if I’m wrong or if they are wrong.
I don’t think that you’ve any nights to roll over in afraid Brian.
You had no surplus as a Diamond.Hmmm okay thanks for the reply.
Clearly my understanding of how rollover nights works is wrong.
If any informed person wants to add a wee tutorial here if they have time please feel free 🙂
I was taking my info from the below site.
So I guess my simple way of looking at it was: I stayed 20 nights. Silver requires 10 nights. So I should have 10 rolled over.
Based on the replies so far that is wrong although I don’t understand why it’s wrong haha
https://help.hilton.com/s/article/What-are-elite-rollover-nights#:~:text=At%20the%20end%20of%20the,January%201%20%2D%20December%2031).
Rollover nights are a way for our elite Members (Silver, Gold, and Diamond) to earn elite status faster.
At the end of the year, starting at Silver tier or above, any qualifying nights in excess of those required to qualify for elite status level are counted toward a Member’s elite status qualification for the following calendar year (January 1 – December 31).Your logic sounds correct to me so I think you should have 10 rollover nights. But ask on flyertalk as well
Who at Hilton have you contacted? X(twitter) and the flyertalk rep are the most helpful
Do you want to be diamond this year (from April)? If you haven’t already used it, you can do the one-time diamond extension as you’ve been diamond for 10 years and presumably stayed more than 250 nights ever (the second criterion)
I assumed the same. Had 17 nights last year as gold. Assumed I’d drop to silver with 7 rollover but no, I retained gold and have no rollover nights.
Makes no sense
I assumed the same. Had 17 nights last year as gold. Assumed I’d drop to silver with 7 rollover but no, I retained gold and have no rollover nights.
Makes no sense
You won’t drop status until 1st April, unless it told you you retained it? Do you have the Hilton Barclay card and did you spend £10k?
@John Yes the app says I retained gold. No CC to influence status. Last one was Amex Plat 4 years ago.
I created a post on flyertalk. Based on some replies it looks like Hilton are right….
If you’ve been Diamond for 10 years, doesn’t that more or less get you lifetime Diamond status?
I think the other criteria that has to be met is 1 million base points.
Unless Hilton have changed this?
If you’ve been Diamond for 10 years, doesn’t that more or less get you lifetime Diamond status?
I think the other criteria that has to be met is 1 million base points.
2 million points or 1000 nights.
So to qualify in exactly 10 years you need 100 nights a year, or to have spent over $200 per night.
Can’t remember the exact details but seem to remember if you’ve been diamond for years you can ask Hilton to lock in your Diamond status for another year even if you didn’t qualify. This perk can only be used once though.
Can’t remember the exact details but seem to remember if you’ve been diamond for years you can ask Hilton to lock in your Diamond status for another year even if you didn’t qualify. This perk can only be used once though.
As I said above
If you haven’t already used it, you can do the one-time diamond extension as you’ve been diamond for 10 years and presumably stayed more than 250 nights ever (the second criterion)
I’m a little fed up with rollover nights. I’ve been Diamond for some years and had 31 stays in 2023 – one more than needed to retain Diamond. I assumed that would roll over to this year, but it didn’t. I asked Hilton about it, and they clearly misunderstood my question – twice, but the third time I got a sort of answer (though it wasn’t clear). You can obviously qualify for tiers EITHER by staying the required nights (60 for Diamond), completing the required number of stays (30), or earning a certain number of base points. I usually only stay one night at a time, so I earn my status through stays, not nights. So, what I think I learnt is that nights stayed beyond the requirement roll over, but stays do not. So any stays over the required 30 are wasted if you haven’t also reached the magical 60 nights. I think that’s ridiculous. I could have saved my money that night and gone for Premier Inn. The beds are better!
I could have saved my money that night and gone for Premier Inn. The beds are better!
Well, unlike for the OP’s query where they could have worded it better, the T&Cs are unambiguous on this point:
Elite members can only rollover nights. Stays or Base Points are not eligible to rollover to the following calendar year.
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