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4 weeks ago we arrived at our final destination (Manchester via LHR) 8 hours late on the return leg of a 241 voucher flight from Miami. BA has admitted by email that the delay was due to a technical fault on the original plane. I submitted my claim 4 weeks ago but all I get is repeated emails saying “Our Customer Relations team are really busy at the moment, which means it’s taking longer than we’d like to get back to you with a full response.” How long do BA take to review claims and can I do anything to push my case? Thanks
4-8 weeks is fairly typical and you can’t escalate it. When they do start looking at it, things will move quickly and if they request further info then replies come back in a day or so, you don’t go to back of queue and wait another 6 weeks for a reply.
Assuming they agree payment they will pay in a week or so once they have bank details.
It can take a short time or a long time! It can depend on the complexity of the compensation claim too – simple claim with no superfluous description can be picked up quicker (reading through other posts on here).
I don’t believe there’s anything you can do to speed up your case and waiting 3 months is not abnormal.
Also keep checking your bank account as IME they just pay you and don’t tell you about it!
They just emailed and agreed to pay me £1040. It took them four and a half weeks!!
Good result!
Less than 4 days for me, put the claim in on Saturday for a delayed/cancelled flight last Thursday/Friday, got an email to say full £1040 (2 Passengers )+ All Extra Expenses will be paid
i waited 12 weeks for mine
Less than 4 days for me, put the claim in on Saturday for a delayed/cancelled flight last Thursday/Friday, got an email to say full £1040 (2 Passengers )+ All Extra Expenses will be paid
It’s driven by status then age of issue. A GGL or gold can probably see a resolution in a week or so. My son with no status is now at 6 weeks and we get the weekly reminder that we are of no importance to BA. It will go to CEDR at week 8. It’s truly dreadful service and their failure to comply with any aspect of U.K. 261 is shocking
Less than 4 days for me, put the claim in on Saturday for a delayed/cancelled flight last Thursday/Friday, got an email to say full £1040 (2 Passengers )+ All Extra Expenses will be paid
It’s driven by status then age of issue. A GGL or gold can probably see a resolution in a week or so. My son with no status is now at 6 weeks and we get the weekly reminder that we are of no importance to BA. It will go to CEDR at week 8. It’s truly dreadful service and their failure to comply with any aspect of U.K. 261 is shocking
You would do much better to chase BA which will be far quicker than prematurely going to CEDR at eight weeks. There is no timeline in UK261 so there is no compliance failure on BA’s part in not having responded to your son’s complaint. Response times are also not entirely driven by status – they can respond to non status holders/blue in days. Complexity or flights where they are likely to challenge the claim take longer and in this context, making a good succinct claim often expedites matters considerably.
Last one as a silver had a “yes we will pay” response within a week and payment a few days later.
Not a delay claim but sent a complaint on 29th April, and today received £350 e-voucher by way of apology.
It’s driven by status then age of issue. A GGL or gold can probably see a resolution in a week or so. My son with no status is now at 6 weeks and we get the weekly reminder that we are of no importance to BA. It will go to CEDR at week 8. It’s truly dreadful service and their failure to comply with any aspect of U.K. 261 is shocking
As a long-time Silver my last claim was never responded to by BA directly (just the occasional automated “sorry we are so busy”). I went to CEDR after 8 weeks and full payment was agreed via CEDR after 5 months. It was a very simple cancelled flight compensation + airport hotel claim.
We used the on-line form. Complained on Sunday, got acknowledgement on Monday and got paid on Friday.
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