How long is BA taking to process refunds?

[atsgmo]

I requested a refund for my cancelled flight two weeks ago and have yet to receive my money back. Does anyone know long I can expect to wait?
Many thanks

[LondonGuy]

I was told up to a month the other day on the phone with the BA agent – mine was showing as “processing refund online”

[S879]

Any quicker way to chase up refunds? Urgently waiting for Avios to be refunded so I can make a redemption. Its been over a month. Reluctant to call and wait but if there is a number prole use to get through quickly please share. No status with BA though.

[Lady London]

Interestingly 261 legislation says BA must refund your money within 7 days after your flight is cancelled if you choose a refund as your option. And Covid is definitely not regarded as an excuse anymore

[S879]

Thank you Lady London. Will see how I can contact them.

[toomanylogins]

I requested a refund for a cancelled flight – the cash element was refunded in less than a week, but I’m still waiting three weeks later to see my miles and 241 vouchers returned. As per LondonGuy, mamange my booking shows that a refund is in progress still.

[SamG]

toomanylogins wrote:

I requested a refund for a cancelled flight – the cash element was refunded in less than a week, but I’m still waiting three weeks later to see my miles and 241 vouchers returned. As per LondonGuy, mamange my booking shows that a refund is in progress still.

If you call in about this likely they’ll do it over the phone – shouldn’t take this long, especially as you have the cash already

[John]

Called silver line to get refund on Friday afternoon, answered in 15 minutes. Agent said he couldn’t do it and would have to send a request to the ticketing team, but the money was back to my amex on Monday. Still waiting for avios but don’t need them urgently.