How many points should I receive for a booking?

[Cranzle]

I spend approx £2500 on a stay at a Luxury Collection hotel, but have only received around 1 point per £.

Can anyone advise how many points I should be receiving?

[E]

If you have no status you’ll get 10 points per $1. But be aware that this is only on eligible charges so if the hotel has a restaurant or spa that is classified as ‘external’ you won’t get points on that part of the spend.

https://www.marriott.co.uk/loyalty/earn/hotels.mi

[Cranzle]

E wrote:

If you have no status you’ll get 10 points per $1. But be aware that this is only on eligible charges so if the hotel has a restaurant or spa that is classified as ‘external’ you won’t get points on that part of the spend.

https://www.marriott.co.uk/loyalty/earn/hotels.mi

Thanks. I am Platinum Elite, so something has obviously gone wrong with points awarded.