How should I approach Virgin re a cancelled reward flight?

[1958]

In May 2025, I booked two Upper Class reward seats with Virgin Atlantic for London to Toronto (return). However, Virgin no longer fly the routes on the day of my return (March 2026), and have suggested that we fly the day before.
My understanding is that I can ask Virgin to change the dates of our flights – for no additional cost. (It may suit me to fly in August 2026).
– Do you foresee any problem asking Virgin to move the booking to August 2026?
Also, if I wanted to change the route (to say Atlanta – in August), would this be possible, or would Virgin only offer “Same route, but different dates”?
– I would be grateful for your thoughts.

[AL]

Write to them at customer.care@fly.virgin.com, including the PNR in your email. 21.3(b) of the Conditions of Carriage, at https://flywith.virginatlantic.com/content/dam/conditions-of-carriage/Revision%2055%20(21-Jul-2025).pdf, applies:

Where your flight that is operated by us is cancelled or delayed by at least five hours, you may choose between:
(i) travelling as soon as possible on another of our scheduled flights. Travel is subject to availability of seats in the same class of service for which you originally purchased your Ticket;

(ii) travelling at a later date that is convenient to you on another of our scheduled flights. Travel is subject to availability of seats in the same class of service for which you originally purchased your Ticket and the revised travel date must be within the validity period of your Ticket; or

(iii) a refund of the unused portion of your Ticket.

VS tickets are usually valid for 12mo. from the date of issue (per the Global Ticketing Policy, section 3.2, at https://flywith.virginatlantic.com/ng/en/partner-hub/policies/ticketing-policy.html), but they may honour August 2026 as a goodwill gesture. Nothing in the terms restricts you from changing destination, but they may request any uplift in fare.

The only real way to go any further here is to chat to them – they’re perfectly reasonably, friendly folks.