-
With my saga last week with CP Kings X cancelling my reservation, then IHG moving me to a Mr & Mrs Smith, then the room could not accommodate 2 adults and 2 children, they are now saying they don’t refund the voucher, but are giving me 40k points instead.
Should I fight for the voucher back (that expires in 14 days) or ask for more points. My reasoning would be the CP Kings X 47k points and my last redemption at Park Lane costs 99k points for a random date in Feb.
- This topic was modified 55 years, 4 months ago by .
Could you negotiate to have them comp you the Park Lane night instead?
Feels fairer.
you’ve been royally mucked around by the hotel, and then by IHG incompetence.I think IHG should comp you a full night in the hotel of your choice, anywhere. And of course you should make it one that would otherwise cost you waaaaay more than a miserable 40k. The reason is, all they’ve done is fix their own problem. They also need to provide a “sorry”.
Hearing about your experience I’m pretty much classing IHG in the same rubbish rotten-customer-service-never-fix-anything category as Accor. Which is a very bad place to be.
Thanks LL, have worded a strong email back highlighting their errors.
You are allowed to get the voucher back if you normally cancel so I don’t see why you shouldn’t have it back, assuming you have a hotel to book worth more than 40k
This is their ruling according to their message to me. What they fail to understand is that I never asked for a 2-person room which the clown of an agent put me in. They don’t want to admit they are wrong and change their rules I guess.
In addition, the free night that you supposed to use for December 11-12, 2021 reservation is not been returned to your account yet due to Mr and Mrs Smith cancellation policy on free night reservation.
Counter offer of 70k. Suppose it’s a bit better as it’s not tied to an expiration date. Hmm
- You must be logged in to reply to this topic.
Popular articles this week:
