Incentinves not to downgrade

[hollymcr]

Sorry if this has been mentioned elsewhere but:

I used a promotion last year to upgrade to a personal Platinum card. It was worth it for the bonus points but not worth retaining. I could in theory have cancelled and got a pro-rata fee refund but I never got around to it, and yesterday was the card anniversary.

Not wanting to pay the fee without the bonus I used the chat function on the website to request a downgrade to Gold, and they instead offered me 50k points to keep the card which seems like a very good deal (and I accepted it).

Has anyone else had this?

[Skywalker]

https://www.headforpoints.com/forums/topic/platinum-retention-offers/

Oh yes.

[hollymcr]

Ah, I searched for the wrong phrases – didn’t think of retention!