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Nine hours before his flight, my friend got an email saying that his flight had been rescheduled to the next day (with a slightly different flight number) due to a technical issue.
Does this qualify for compensation in the same way that a delay of the same length (20 hours) would? Or does the new flight number make it a different flight that left on time?
He’s due compensation. Technical faults are not classed as extraordinary circumstance, but if it’s BA no doubt they’ll try to wriggle out of it.
He’s due compensation. Technical faults are not classed as extraordinary circumstance, but if it’s BA no doubt they’ll try to wriggle out of it.
Why did you assunme this was BA?
OP never mentioned the airline!
Nor did they mention the route so it’s really not possible to say whether compensation is due or not.
You are wrong. I said if. I didn’t assume.
Technical issues are not classed as extraordinary no matter which airline or route so compensation is due.
Two things here:
1) Since the flight was cancelled/delayed to the next day your friend should get duty-of-care (hotel, meal, etc.)
2) Regardless of what it is: delay or cancellation, your friend will be arriving more than 4 hrs late to his final destination vs. the original arrival time. Compensation is therefore due as a technical fault is not an exceptional circumstance
Unless I’ve missed something, there’s not enough info about the airline/route to determine whether compo is due?
You are wrong. I said if. I didn’t assume.
Technical issues are not classed as extraordinary no matter which airline or route so compensation is due.
@meta I’m quite sure that you, above all, recognise that there are a number of technical issues that can be classified as ‘extraordinary circumstances’ and as other posters have suggested, insufficient information (in multiple respects) was given for anyone to opine on this.Technical issue that’s why! Compo due regardless of the route or airline.
You are wrong. I said if. I didn’t assume.
Technical issues are not classed as extraordinary no matter which airline or route so compensation is due.
@meta I’m quite sure that you, above all, recognise that there are a number of technical issues that can be classified as ‘extraordinary circumstances’ and as other posters have suggested, insufficient information (in multiple respects) was given for anyone to opine on this.I do and there are absolutely no reasons to go tech until the next day that would be classified as extraordinary circumstances. The airline should muster up a new plane earlier than then next day… 20 hours in fact.
Plus we have a different flight number to add to the mix.
As NorthernLass says it’s best to know the route and airline, original and new timings also useful and in what way is the flight number different.
This sounds like cases we had with LH and, IIRC, BA on route back from South Africa, and not unknown IMPE for Easyjet to present a cancellation as a schedule change either.
Need details please
I’m sure technical issues won’t get you compo on EVERY airline on the planet.
I want to think the OP already knows the airline must be leaving the EU/UK or a EU/UK based airline (so no compensation if you fly from the US on AA or Delta or back from Japan in ANA, etc.)
@sclare please provide the specific details requested.
Airlines love to weasel out of their obligations, and if the exact data can be provided there is enough knowledge here to make sure you have the best chance of recovering what’s due. Until then it’s all just talk based on suppositions which may, or may not, apply in this case.
For instance we had someone yesterday who’s been pursuing a refund which might be worth about 2p, if he’s lucky, for months. Whilst ignoring compensation and expenses that are almost certainly due to them, that are likely to be worth £300+ and possibly 2x that.
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