Is voucher expiry “Book by”, or “Travel outbound by”?

[mrcrsearle]

But… this had not always been the case.
I know it states in T&C’s this but my partner had a Nov23 expiration date of a voucher. Booked up & departure is June24. So booked within 24 months – but not departed.

Previously when making a booking with reward voucher/companion was always departure flight had to be within 24 months of issuing reward.

quote quote=525147]

davefl wrote:

I have it in writing from the VS twitter team (when they existed) that it’s “book by”

Virgin was correct in saying on your Twitter exchange that it is a ‘book by’ date, but they left off the rather crucial next part of the sentence from the terms, so it has no real value:-

“You can spend your reward for up to 24 months from the date it’s issued. That means you have to have booked your flights and taken the outbound flight within those 24 months. You can take the return journey afterwards.”

It would appear that during the pandemic, they were more flexible than the strict conditions, but now generally apply the T&Cs.[/quote]