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Forums Frequent flyer programs British Airways Club Just got through to the Gold line in 3 minutes ….

  • HfP Staff
    2,770 posts

    I was, frankly, shocked, having prepared myself to spend the whole day on the phone to BA, but it was picked up virtually immediately (this was at 10am).

    Potentially the reason is that I called the number for ‘Gold members currently outside the UK’ which is 020 7949 3066. I used Skype so it couldn’t be seen that I was calling from the UK.

    The last couple of time I’ve called this number, when I genuinely was overseas, it took about 40 minutes to pick up but that was during the peak Summer season. It may be – or may not be – that this line is prioritised over the standard Gold line. Or perhaps I just got lucky.

    • This topic was modified 55 years, 4 months ago by .
    27 posts

    Lucky you!

    To be fair, I called the Gold line on Sunday, and it was picked up within 30minutes (twice)

    80 posts

    I was, frankly, shocked, having prepared myself to spend the whole day on the phone to BA, but it was picked up virtually immediately (this was at 10am).

    Potentially the reason is that I called the number for ‘Gold members currently outside the UK’ which is 020 7949 3066. I used Skype – WhatsApp would have been fine too I assume – so it couldn’t be seen that I was calling from the UK.

    The last couple of time I’ve called this number, when I genuinely was overseas, it took about 40 minutes to pick up but that was during the peak Summer season. It may be – or may not be – that this line is prioritised over the standard Gold line. Or perhaps I just got lucky.

    I was very pleasantly surprised yesterday when I called the regular 0800 Gold number and got through almost immediately. Almost like pre-pandemic. Had a very helpful and knowledgeable assistant book my open jaw Avios+GUF redemption.

    1,048 posts

    WhatsApp would have been fine too I assume

    Wait, what? You can call landlines from WhatsApp? Since when?

    2 posts

    What it must be like to be a Gold member! Everyone else is just directed to a message to say they are busy followed by call termination.

    HfP Staff
    2,770 posts

    WhatsApp would have been fine too I assume

    Wait, what? You can call landlines from WhatsApp? Since when?

    You’re right, you can’t 🙂

    I very rarely use it and I only have it because Sinead and my brother refuse to get an iPhone.

    352 posts

    I was, frankly, shocked, having prepared myself to spend the whole day on the phone to BA, but it was picked up virtually immediately (this was at 10am).

    Maybe your name comes up on their caller display!!!! 😆

    • This reply was modified 55 years, 4 months ago by .
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