Last minute reward cancellation

[colinc57]

Just had to cancel our (2 pax) outward flight LHR -TFS in CE for this morning ( checked in online yesterday) due to back injury

Reward flights total. 27500 Avios + £25 + Barclays upgrade voucher

CS says no refund at all ( fair enough) – does this sound right , But if can get medical cert may be able to transfer flight within 12m. . – was vague anyone know what I might be able to reuse / have to pay in fees to see if worth going through hassle/cost

( return flights on a separate booking, as error code when trying to book – so got Avios and all but £18 refunded on that )

[AndrewT]

You can cancel a reward booking up to 24 hours before departure. No refunds after T-24 so that aspect is correct.

I think medical issues are treated on a case by case basis so no hard and fast rules. A transfer to a future flight on the same route sounds reasonable, I don’t think you’d get any sort of direct refund or the opportunity to use the voucher for anything else (which is probably the most valuable element).

Someone who’s been in that situation may be able to comment on whether the normal £35 pp change fee would be applied. Not sure of the retrospective options if it’s already been cancelled, that might complicate things.

[BA Flyer IHG Stayer]

IIRC the 12 months runs from the ticketing date not the travel date.

And with medical issues you will need a doctors note on being informed to fly (which your GP may charge for) and BA may also require a ‘fit to fly’ as well.

[colinc57]

Thanks, the choice was
A. Cancel and lose everything ( maybe get £25 if able to claim against insurance , but that is unlikely and comes with costs)

B. Send in medical docs, expect that will cost £50 if he gives it ( as opposed to not inclined to travel) , but if it £35pp plus £15pp for telephone.. guess it is all adding up

Took at the time (b) as (a) gave be nothing really