-
So I just checked in at the Hotel PACAI in Vilnius. I booked here to benefit from the 4pm checkout by way of my Ambassador status with Marriott. However upon informing the front desk at check-in that I wanted a 4pm checkout, I was told that 2pm is the best they can offer without charge. I said oh I thought my status would give me 4pm checkout. They said that as they are part of Design Hotels, they don’t offer all the benefits of Marriott Bonvoy.
I was aware that Design Hotels don’t have the full range of benefits, but I thought 4pm checkout was one of the included benefits for Platinum and above members.
They clearly have availability for a 4pm checkout, as I can have it if I pay, so surely as an Ambassador member I should receive it without having to pay!?
Sadly not according to the terms:
v. 4 p.m. Late Checkout. Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design HotelsTM, where it is based upon availability.
Sadly not according to the terms:
v. 4 p.m. Late Checkout. Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design HotelsTM, where it is based upon availability.
Hey thanks for that. But surely the fact they’re offering me the 4pm checkout if I pay extra means they have the availability, and should thus offer it without charge?
- You must be logged in to reply to this topic.
Popular articles this week:
