Marriott Amex points not transferred over yet

[simonjones]

Hi

I have the BAPP card and also the newly opened Amex Marriott bonvoy card. I’ve had this for a week now.

My bapp points earned have already gone over to BA and can see them in my account. Amex shows I have 0 points now which is correct

On my Marriott Amex card , the points earned are still showing on the card and havnt transferred over to Marriott yet . Do they transfer these on a different date or time or could there be an issue ? The elite 15 credits haven’t posted on the Marriott account either . I’ve had the account for a week today

Advise please

[MF176]

Give it another week for the nights, assuming you entered your membership number correctly, they will arrive.

Points normally post on the 2nd working day of each month (for me anyway) and as it stands mine have left AMEX yesterday but not yet arrive with Bonvoy- I expect I’ll see them land Monday morning.

You may have just missed the cut off for this month, so just be patient.

[simonjones]

Thanks is there anyway of seeing my Marriott number on my Amex account

[simonjones]

I called Marriott transpires one of the digits was the wrong way round . What will happen about the 15 elite credits then

I asked this question to the Amex call centre . I don’t think she quite understood . I raised the point saying that if Amex has sent the credits to the wrong bonvoy account (due to me adding number incorrect) I’m never going to get them . They couldn’t answer they just said your points are safe (this wasn’t what I was asking)

Have I lost these elite credit then or . What can I do to get them ?

[meta]

Be prepared for months of chasing Amex and Marriott.