Merge points as Silver – Yes or No ?

[paul-uk]

I’ve been trying to merge mine and my wife’s Silver Status accounts for 12 months now – only to be told they cant do it “due to a software glitch” and they will let us know when we can merge accounts.

Of course, despite reminding them 6 months ago it never happened.

We are unlikely to stay Silver so were keen to do it while we are.

Then, along came the “transfer for a tenner” scheme so we paid our £10 and moved my wife’s 330,000 points across to me.

Now, today, she has received an email from Virgin with the following:

Did you know? As a Silver member, you can set up a household account to pool your points and reach rewards faster. It’s as easy as filling out the form – what’s not to love?

So, are merged accounts back? anyone know?

I dont begrudge paying that £10 (much lol) but would be good to merge and save that hassle going forward.

[paul-uk]

I found the form to merge accounts

They actioned it within 15 minutes of pressing the send button.

Well done Virgin.

[Mouse]

@paul-uk can you share the link?

[paul-uk]

https://help.virginatlantic.com/gb/en/contact-forms.html?webform=household-account-request