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After being removed from a family Household Account my Avios balance has inexplicably gone to zero. The BA homepage and the email confirming removal from the Household Account both show the correct balance, but the Exec Club section, app and booking site all show zero despite no deductions on the statement. I’m also unable to book any Avios flights. Customer support were unable to diagnose the issue and have escalated it for a response in 5-7 working days. Having only heard horror stories of BA’s CS I’m worried I’ll never hear back.
Has anyone had this issue before? And is there any way I can get this looked at faster, as a Blue? I’m horrified I may lose hundreds of thousands of Avios to BA’s incompetence.
I haven’t, but I’m about to pull three adults out of a household account so thanks for the heads up!
Who have you complained to? I have a missing companion voucher to recover for player 2.
Just had a look and a huge relief that everything seems back to normal – balance showing correctly everywhere and I can book Avios seats again. I haven’t heard from anyone at BA so I assume the issue fixed itself overnight.
I called up the usual customer service number and went to option 3 (Exec Club).
Thanks — I’ll make the change, wait 48 hours and check before complaining
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