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@Rui N, Sure customers transferred but balances not. When igloo went under the balances were refunded
Mine with Igloo wasn’t refunded, it was moved to Eon.
If yours was refunded there must have been some issue with your account, because transferring debts and credits during bankruptcy is the standard.Wasn’t my account, was my mum’s. Nothing wrong, she was about 300 quid in credit and it was refunded after about 8 week as per the emails she received
There was clearly something different with her account. Information from Ofgem on this specific transfer states that E.On took over the balances: https://www.ofgem.gov.uk/publications/igloo-energy-supply-limited-customers-your-questions-new-supplier-eon-next
High level mickey taking like this will be what kills the Co-op workaround for good at some point.
What is this Co-op workaround?
PayPoint settlement, charged to an Amex. Useful if used moderately.
What is the name of the energy provider?
When I last switched suppliers I was in credit by about £300 or so. It was refunded back to the cards I used to fund the account.
When I switched from OVO to Octopus at the start of this year, OVO annoyingly sent me a cheque in the post for the £2,200 credit balance I had built up over time prior to switching.
Firstly, thanks to those who provided advice.
Let me clarify a few things:
1. The intention was to run down the balance (not leave the provider). I shopped around for an EV tariff and this provider didn’t have one. It would save me a lot to switch to one where they offer 10p/kWh for charging vs the 35p/kWh I was paying.
2. I didn’t demand a transfer – I simply asked. I have no preference on whether it’s transferred to the new provider or refunded to me; I just want the money back.
3. Frankly, I don’t care about interest or compensation – but I hoped they would speed up their investigation to avoid any additional cost to them if it came to it.
4. ChrisBCN – correct, I guess it is 4 months (I switched in early May if I recall correctly). Feels like a lifetime
5. I’ve been polite and professional on all calls – in no way did they get annoyed about my calls. I’ve in fact received multiple apologies from their end about the delay (but no concrete resolution).
And yes I agree with the comments that it’s stupid – I should have thought twice before switching to save on the EV tariff (mind you, it is ~£160/month saving as I drive a lot).
Very good, but you still haven’t explained why you built up a credit balance of £5,000 in a 4 to 6 week period, which is what’s stupid…not switching provider.
Ah yes – it was to hit a £10k spend on the Business Platinum
You took the mickey and you deserve every bit of inconvenience you suffer as a result. Just a pity the Co-op are too hapless to ban you.
Ah yes – it was to hit a £10k spend on the Business Platinum
Couldn’t you have spread it around a little better to hit the spend? Seems a little careless to me.
In hindsight – absolutely; I should have spread it around. I didn’t see a problem if I was going to spend the balance anyway. The problem only occurred when I realised they balance would need to be refunded to me
Additionally, this isn’t some sort of crazy MS scheme – topping up a range of utility accounts at the Co-Op (using any form of cash or card) is a service they actively offer.
If I was cycling cash, I agree with WillPS, but I wasn’t.
High level mickey taking like this will be what kills the Co-op workaround for good at some point.
I no longer feel I’m pushing things with my 100-200 PP transactions reading this!
@Rui N, Sure customers transferred but balances not. When igloo went under the balances were refunded
Mine with Igloo wasn’t refunded, it was moved to Eon.
If yours was refunded there must have been some issue with your account, because transferring debts and credits during bankruptcy is the standard.Wasn’t my account, was my mum’s. Nothing wrong, she was about 300 quid in credit and it was refunded after about 8 week as per the emails she received
There was clearly something different with her account. Information from Ofgem on this specific transfer states that E.On took over the balances: https://www.ofgem.gov.uk/publications/igloo-energy-supply-limited-customers-your-questions-new-supplier-eon-next
No there wasnt
*facepalm* How on Earth would you even know? *double facepalm* If they decided it was too difficult to transfer the balance for any reason, they might have just decided to refund and you’d be none the wiser. Good lord.
*facepalm* How on Earth would you even know? *double facepalm* If they decided it was too difficult to transfer the balance for any reason, they might have just decided to refund and you’d be none the wiser. Good lord.
Maybe it is just me, but, with playing the system comes a bit of a paranoia!
In hindsight – absolutely; I should have spread it around. I didn’t see a problem if I was going to spend the balance anyway. The problem only occurred when I realised they balance would need to be refunded to me
Additionally, this isn’t some sort of crazy MS scheme – topping up a range of utility accounts at the Co-Op (using any form of cash or card) is a service they actively offer.
If I was cycling cash, I agree with WillPS, but I wasn’t.
lol
This is the very definition of MS – spending money in a particular way to earn points / achieve a threshold.
The company doesn’t take Amex so you use a method like paypoint which does to get points etc
if you just wanted to pay upfront for your electricity you’d do it using a method the company accepted not like this.
Ah yes – it was to hit a £10k spend on the Business Platinum
So also a breach of the Amex Business Plat card terms! “You … must not use the card for personal transactions.”
In hindsight – absolutely; I should have spread it around. I didn’t see a problem if I was going to spend the balance anyway. The problem only occurred when I realised they balance would need to be refunded to me
Additionally, this isn’t some sort of crazy MS scheme – topping up a range of utility accounts at the Co-Op (using any form of cash or card) is a service they actively offer.
If I was cycling cash, I agree with WillPS, but I wasn’t.
lol
This is the very definition of MS – spending money in a particular way to earn points / achieve a threshold.
The company doesn’t take Amex so you use a method like paypoint which does to get points etc
if you just wanted to pay upfront for your electricity you’d do it using a method the company accepted not like this.
The definition of MS = Manufactured Spend.
Spending without actually spending
So if spent on energy – this is not MS.
If spent intentionally to return back to bank account – MS.@Travel Strong MS may not have been the intention but OP is now in the situation where they used an Amex Business Platinum, breaching the t&cs, to top up their personal energy account deliberately to earn a SUB and now they are stuck because the original energy company won’t forward to the new energy company. Short of refunding the balance back to the Amex card which seems unlikely since they used Co-op paypoint and the energy company doesn’t accept Amex directly the only option is to refund to OPs bank account. That ends up being MS as they’ve received points for spend that, for all intents and purposes, might get refunded eventually as if it never happened.
@Travel Strong, that is not what MS is LOL
MS is spending that you could do not with a credit card otherwise. Returning to bank account is cash recycling, which is a specific (and potentially more rewarding) type of MS.
(I know that now you’ll argue to make yourself feel better that you are not doing MS like those other nasty people out there; it won’t change reality)In hindsight – absolutely; I should have spread it around. I didn’t see a problem if I was going to spend the balance anyway. The problem only occurred when I realised they balance would need to be refunded to me
Additionally, this isn’t some sort of crazy MS scheme – topping up a range of utility accounts at the Co-Op (using any form of cash or card) is a service they actively offer.
If I was cycling cash, I agree with WillPS, but I wasn’t.
lol
This is the very definition of MS – spending money in a particular way to earn points / achieve a threshold.
The company doesn’t take Amex so you use a method like paypoint which does to get points etc
if you just wanted to pay upfront for your electricity you’d do it using a method the company accepted not like this.
Indeed, what could be more MS than finding a way to pay a bill with a credit card when you could not do it otherwise?
But some people just want to feel superior and pretend the MS that they do is not MS. Just stupid.Erm – I do a lot of Manufactured Spend / Cash Recycling – call it what you will. I’m quite alright with me and my activities being labelled as such.
I do not feel superior – I merely think that paying for energy you use with an Amex (when the supplier accepts other credit cards, and several suppliers except Amex directly) is not the ‘definition’ of MS when it is not combined with excess top ups or recycling.Re: “I know that now you’ll argue to make yourself feel better” and “Just stupid”
I’m also content with the life path I have chosen regarding being polite to others.Edit: Double post
Apparently you’ve learned what MS is in the meantime, since just 2 hours ago you said “If spent intentionally to return back to bank account – MS.” *facepalm*
What other companies do is irrelevant. Creation accepts (accepted?) credit cards to pay their cards. Does it make paying an Amex with a credit card using Curve not MS? LOL
The OP used a workaround to be able to pay their bill with an Amex. That is the most basic MS we can have.The OP used a workaround to be able to pay their bill with an Amex. That is the most basic MS we can have.
It really isn’t a workaround – it is a fully accepted and advertised way of paying bills. If the OP did not plan to load up his account and then leave the provider with the intention of getting a cash refund it clearly wasn’t MS.
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