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Hi folks
Anybody have experience of name amendments on a booking? We have bookings on a AA flight into Philly next year. One of our party made an error when submitting his name [via a travel agent]. He has two middle names and managed to send his first 3 names and missed his surname [!!]. Now he has submitted his passport but they will not amend at any price and the flight will be effectively cancelled. Re-booking will now cost him £750 more as the original booking was a better price. He’s happy to pay reasonable costs but this seems pretty rough. Are there rules that AA are sticking too or are they just being difficult…? Any thoughts?
IndyApologies, wrong forum section.
The basic principle is to assume that tickets cannot be altered. Airline reservation systems usually accept just first name and surname so that is usually how I try to book which means that these sort of problems don’t usually happen to me.
What cabin did you book? If it’s an economy class ticket then I normally assume they are non-changeable and non-refundable.
However I believe AA can make changes like this but it does require a new PNR to be issued, something to do with being unable to amend GDS (the reservation system). I add a caveat in that I think this is usually only possible on tickets bought directly from AA and you mention a travel agent. Also are you sure the 750 is GBP and not USD? I think I would try calling again.
Another possibility is to see if you can change the name via the American Airlines Manage My Booking section.
If none of that works then I think the best thing to do put this down to one of life’s harsh lessons and to rebook.
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