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Forums Payment cards American Express Nectar Connect: American Express issues

  • 1 post

    I found out from HfP that Nectar Connect is now back accepting Amex on TrueLayer – has anyone successfully managed to reconnect?

    #1 Tried on Android and Apple and neither automatically directs to Amex App for authentication
    #2 When logging in via the webpage to access Amex account, it gives an error for TrueLayer authentication

    HfP Staff
    2,774 posts

    I literally just did mine this morning and it worked fine.

    If you are RECONNECTING I couldn’t get it to work. I deleted my existing Amex cards (they expired tomorrow anyway) and started from scratch. I did this via the Nectar website, not the app, on a Windows PC. No problem adding 6 cards back from myself and my wife.

    1,637 posts

    +1 for Rob’s suggestion — delete everything and start again. Just worked for me.

    845 posts

    worked for me, too.. it was a bit of a hassle, I had to reload the nectar page few times after deleting the old Amex cards. but it worked eventually.

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