New customer – Flying Club issues

[MarkC1978]

Hi,
I recently applied for the Virgin Atlantic Reward+ Credit Card. Over the week after applying, I received two emails, which resulted in 2 calls to the customer service team. The email essentially says that “We’ve spotted an issue with the details on your Flying Club account – it doesn’t match your Virgin Atlantic Credit Card.” I have checked all the details and spoken to the CS dept, but there doesn’t seem to be anything I can change to assist the situation.

I received the card, which led me to believe everything was sorted. That is not the case! When I went into the flying club section on the card app, it allowed me to put in my details, which I did. A couple of days later, it was blank again, and I received the same email again today.

I have the card, and my flying club details have not changed, but they are not linked to this credit card account. Without issues, I have used my flying club details to redeem 3-4 flights without any issues.

Has anyone else had this? I sent an email to them ten days ago, but no reply. The CS team was great, but nothing has changed. Any ideas, anyone?

TIA

[AL]

Check the details that both VAA and Virgin Money hold for you – ensure that the date of birth and spelling of your name is exact in both, including middle names. If that doesn’t fix it, then the next thing to check is to ensure that you haven’t got another Reward+ card linked to your account (although this would be weird, and you’d spot it when you started to accrue monthly mileage from credit card transactions on your Virgin Red statement).

Whose CS did you ask? If it was money, it might be worth an ask to VAA’s Flying Club team to see if they can spot anything odd. Flying Club has some odd IT quirks at times, especially with partners and VML companies.

If that doesn’t help, you’re probably going to have to push VM or VAA to escalate the issue, I’d have thought.