Our System Is Not Responding

[Michael C]

Every single month I try to pay for one of our
cards with the debit card in the system, it sends
the sms code, and then,,, Our System Is Not Responding

I can never, ever pay without ringing: any ideas?!

[Michael C]

PS Chat wait time currently 23 minutes…is that also a new thing?!

[NorthernLass]

I had similar issues a while back and now can only service my Amex account on a different browser (Chrome, I think).

Sometimes there can be a queue, put the kettle on while you’re waiting 😂

[Michael C]

NorthernLass wrote:

I had similar issues a while back and now can only service my Amex account on a different browser (Chrome, I think).

Sometimes there can be a queue, put the kettle on while you’re waiting 😂

Ah, thanks Anna – maybe a Safari thing?
Hope the storms have died down!

[NorthernLass]

Yes, it’s been glorious today, sunny with a nice sea breeze. We’re just basking in the late afternoon rays now, enjoying a 70s and 80s playlist emanating from the pool bar – Bee Gees currently 😎 🏝️ 🕺

[Roberto]

Getting this again , been the last few days – anybody else having issues paying online?

[Skywalker]

@Roberto – are you able to pay via the app?

Log in to Amex app > select “Make a payment” > Amount > Pay today > scroll right down to the bottom, ignoring all the bank logos, select the option “Pay by debit card”

This might be more successful