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Have just returned from Cyprus and a rental with Avis at Pafos airport. Booked online directly with them through Top cashback not using the BA AWD code. £127 for a week in a Toyota Corolla, getting 20% back through Amex offer and another 15% from TopCashback.
Staff at the terminal were great, no pressure sales on the excess, even before they saw my Platinum card. Additional driver added quickly and for free with Presidents Club benefit and offered a free upgrade to a Mercedes cabriolet, which although tempting I declined and they upgraded me slightly to a Toyota CHR which was a really comfortable, practical and incredibly efficient drive. No issues picking up the car, there were a couple of extra scratches that they hadn’t marked off, but they happily marked them down. Easy check in back at the end of the rental with deposit hold released 24 hours later.
Had previously used Enterprise in Pafos and was happy with them, but Avis was a really good experience and being in the terminal forecourt very handy for pick up and drop off
What does it say about the state of the car hire industry when we feel the need to give them a shout out for basically doing what they’re supposed to do? The problem is, this good customer service could/will all evaporate when corporate realise the PFO office is underperforming on insurance sales and damage charges, as that’s where the industry makes money.
(I overheard a conversation to this same extent in my local Enterprise office a few months back – new area manager, new targets for extra charges…)
I personally always have issues with Avis, even being part of the Presidents club (which they never acknowledge).
Example 1: Book on Avis website, price is £100. When I return the car I see the invoice says: Price EUR 120, voucher EUR 115, remains to be paid EUR 5.
Even after trying to explain to them they seem to have converted my GBP 100 to EUR 115 at a very bad rate they insist that my “prepayment” is not in EUR and therefore I should pay the difference.
Example 2: Book on BAH flight+car. When I return the car I see: price EUR 200, voucher EUR 220. Remains to be paid EUR 0.
I now try to show them that it seems they charge when they convert the GBP voucher into EUR at a lower rate but don’t do refunds when it goes the other way around. At this point their brains explode because they can not process so much data.
Unless Avis has the cheapest price I simply use Expedia.co.uk and book the car I want at the category I need. I gave up expecting an upgrade etc. Avis is still very good in the US where they have a large presence and you just go and pick the car you want regardless of the category you booked.
Example 1: Book on Avis website, price is £100. When I return the car I see the invoice says: Price EUR 120, voucher EUR 115, remains to be paid EUR 5.
Pay it then open a dispute with Avis CS and it gets refunded.
Example 1: Book on Avis website, price is £100. When I return the car I see the invoice says: Price EUR 120, voucher EUR 115, remains to be paid EUR 5.
Pay it then open a dispute with Avis CS and it gets refunded.
I keep doing that. Even once for just EUR 0.50.
I keep doing that. Even once for just EUR 0.50.
+1
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