Price difference between call centre and website

[Mick S]

I needed to call BA the other day around a query with an FTV.

Whilst on the phone the member of staff booked a return flight for me to the US – I could easily have done this myself, but whilst on the phone etc….
This was an Avios booking. Can someone explain why the price was almost £50 cheaper having it booked for me, as opposed to using the website.

I’ve paid around £770 in tax, whereas it was £818 online. Happy days, but just curious.

[SamG]

Did you click all the way through? The price often changes between the first screen and the last screen. Otherwise no idea, bank error in your favour 🙂

[Mick S]

yeah, thats a good shout. did a dummy booking and it comes down in price on the final screen.
Ta