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Hi all
I am stuck abroad following the flight cancellations and booked into a Crowne Plaza for a few days. I booked the rooms on the app and the price seems to include taxes and fees but when I checked in the reception person said the city tax needed to be paid. I tried to explain that I thought I had already paid it but as the payment hadn’t hit the credit card yet I don’t actually know how much I have currently been charged.Does the app include city tax?
Thanks
Matthew
It usually does if you select it to show taxes
In some areas you have to activly toggle it to show the prices includeing taxes. I’ve had to do this when in Netherlands and Germany but when I’m sat on my sofa here in the UK the including taxes is automatically engaged
BUT even then the city taxes may only be charged when you are at the hotel as they are based on actually occupying not just booking the room.
Where is this?
Yes, it’s very common for city taxes to be excluded from what is otherwise a government tax/fee included price; it should be specified. These taxes are usually fairly small but are creeping upwards. I think hotels do this for accounting reasons as it’s a fairly universal thing.
I am currently in Milan. The app breaks down the price as rooms at £1900, fees at £77.20 and then taxes at £191 to give a total of £2185. Then the hotel also wants 5 euro a night each which will be another 120 euro
Yes, it’s very common for city taxes to be excluded from what is otherwise a government tax/fee included price; it should be specified. These taxes are usually fairly small but are creeping upwards. I think hotels do this for accounting reasons as it’s a fairly universal thing.
I am currently in Milan. The app breaks down the price as rooms at £1900, fees at £77.20 and then taxes at £191 to give a total of £2185. Then the hotel also wants 5 euro a night each which will be another 120 euro
Yes, it’s very common for city taxes to be excluded from what is otherwise a government tax/fee included price; it should be specified. These taxes are usually fairly small but are creeping upwards. I think hotels do this for accounting reasons as it’s a fairly universal thing.
The City Tax (which is €5pp pn) is probably shown as an ‘additional charge’ because it isn’t technically a tax, whereas the tax shown is IVA/VAT. Are the ‘fees’ extra person charges?
City taxes are always paid seperately in my experience. Doesn’t matter how you book.
In Prague on a BAH booking I checked out and was halfway down the next street at 6am in heavy snow and was chased and called back for the (approx) £1.75/day in tax that they’d forgotton to ask me for.
To answer the question in the title, the prices on apps are generally the full amount including all taxes.
But when I’ve stayed in Italy on prepaid bookings, the hotels did not charge the city tax as part of the prepayment, I had to pay that when I checked in.
It varies in other countries. In my stays in Czechia the hotels took the entire amount as prepayment, however those were all direct bookings and it may be different with agency bookings such as via BAH.
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