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So, I have posted about this before but am due a genuine refund for seats selection. Approx £160. I submitted this online on August 12. My case is “received” but no further update. I sent a letter to BA Customer Relations to follow up, which last time seemed to trigger a response. No such luck this time.
I know I can go to MCOL after 8 weeks (?) and this is way beyond. I also don’t want to cause unnecessary work for anyone and frankly as long as I eventually get my money, I don’t care. But it is starting to annoy me now…
Anyone got any clues what I can do next to nudge them? I’m a lowly blue.
Email Sean Doyle’s office with the facts (and only the facts), plus your desired outcome (eg repayment within 14 days and X Avios as compensation for the delay). Always yields a positive result for me when CS drags their feet for months.
Email Sean Doyle’s office with the facts (and only the facts), plus your desired outcome (eg repayment within 14 days and X Avios as compensation for the delay). Always yields a positive result for me when CS drags their feet for months.
Thanks
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