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I have a refund from BA to a card which has been closed for a while, a paper statement arrived in the post.
Called AMEX to have the balance transferred to my current active card but they are unable to do this. It now needs refunding to the bank account of where the transaction/statement balance was paid from. I have given them my current account details but that seems to be causing them issues also, probably because I didn’t pay the statement from this account. On this particular occasion I used my Curve card (fronted) and landed the transaction onto Barclaycard. I’ve have to upload various documents and several calls later I don’t appear to be getting anywhere.
Anyone else been in a similar situation?
Just tell them to send a cheque. Depending on who you bank with and the amount you might be able to pay in via your banking app
Have you tried asking them to send you a cheque? I’ve done this previously.
Edit – Obviously thinking alike here!
Have you tried asking them to send you a cheque? I’ve done this previously.
Edit – Obviously thinking alike here!
+1
The bank ataement must have your name and address and obviously has to match your details at Amex.
I don’t think it’s actually correct that it has to be the same bank account that the statement balance was paid from. Don’t forget Amex CS are notoriously ignorant about their own policies!
A payment could be split across 2 or more accounts, or the original account could be closed, for example. I had several refunds credited during Covid from cancelled flights and holiday bookings and just had to upload a recent bank statement showing my name, address and account number. That was just to get the money back, there was no requirement to have paid Amex from it originally.
Cheques are easier though!Yep, I wasn’t clear. It doesn’t have to be same account from which the Amex card was paid off. Just any account that proves your name and address.
Same thing happened. Amex ask for the bank statement relating to a specific amount dating back 15 months ago. I had paid by curve.
I called and said I don’t have that bank account, asked them to send a cheque.
I don’t think it’s actually correct that it has to be the same bank account that the statement balance was paid from. Don’t forget Amex CS are notoriously ignorant about their own policies!
A payment could be split across 2 or more accounts, or the original account could be closed, for example. I had several refunds credited during Covid from cancelled flights and holiday bookings and just had to upload a recent bank statement showing my name, address and account number. That was just to get the money back, there was no requirement to have paid Amex from it originally.
Cheques are easier though!They’ve tightened up on this I think and are trying to refund back to where the payment came from. Obviously with Curve this isn’t possibl! Certainly around COVID time I’d just put in any account number in the chat “secure” form and the money would appear. But the last refund I needed didn’t turn up a couple of times and in the end they offered to send a cheque which was fine for me as it was only 100 quid and I can pay in via the HSBC app
Why wouldn’t it be possible to refund to Curve?! If they want to do it, they can do it.
+1 Same experience with AMEX insisting balance can only go back to the BA Prepaid Card – which is not a bank account! AMEX have definitely tightened up
Why wouldn’t it be possible to refund to Curve?! If they want to do it, they can do it.
Some kind of AML tightening up. They want to refund back to the “bank account” you used to pay originally. Curve isn’t a bank account, we can’t provide a statement. In theory you should be able to provide a statement from the original source of funds but if that’s a credit card you might not want to be doing that…. so requesting a cheque is the safest and most simple option
+1, but I seem to be stuck in a loop. Backoffice team rejected refund for closed card and asked for statement showing debit card payment. As I can only speak to customer support, I explained that there is no bank account showing the payment, they said it’s ok if I sent another bank statement as long as it had my details. Backoffice team rejected it and asked again to see the statement showing the debit card payment. Two more rounds with customer support where they can’t find the statement then they find it again, and now I’m waiting again for a decision from the backoffice team.
They said they can’t send a cheque as amount is too high (2k, really?). They can’t refund to the original debit card. I can’t even message them or upload documents as they won’t let me log in to my (now empty) account. Debating to file a complaint as it’s been 2 months now.
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