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Yesterday I bought a ticket AUS-DUB using vouchers and topping up with a credit card. I requested a voucher for the full cash amount of £1800 but received one for only the credit card portion of £520.
After 90 minutes on the phone this morning no-one could tell me how to resolve this until after the flight which is in June and I need to submit my expenses as soon as possible. Any thoughts please?
I will watch this one with interest.
BA’s Finance Dept should theoretically be able to provide a printout of how ticket was paid. It’s reaching them that would be the problem.
You could try asking for help on Flyertalk, or @SamG or @ChrisC might know.
You could try calling the Executive Club to see if they can help.
I suppose cancelling the ticket more than 24 hours after you booked it (so they don’t refund to the original form of payment) and rebooking it might be a bit extreme 🙂 .
Does your confirmation email not show how it was paid?
Try requesting it from Finnair website . Getting a receipt from BA has been a problem for as long as I can remember outside of the most simple of transactions!
Thank you very much for your replies, much appreciated.
Lady L – the confirmation email only shows the £520 transaction. I should know – they have sent it 6 times trying to resolve this!
Cancelling for a voucher and re-booking is an excellent idea……except that I was rejoicing in finally having no more vouchers! But I realise that`s rather silly…..
SamG thank you the suggestion, I shall explore that option.
I requested a replacement receipt via the BA webform and it arrived today, 4 days after the request. Well played BA. I`m pleasantly surprised.
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