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Looking for some advice in a tipsy state in the Hilton Dresden lounge 🙂
Was booked on BA987 (Berlin to Heathrow) in club this coming Monday.
Received an email an hour ago stating the flight had been cancelled and we’d been rebooked on BA999 the same day (other options were available to pick but *much* earlier in the day, or other days).
The new flight arrives Heathrow at 22:15 (scheduled) as opposed to 20:45. We accepted the change but looking subsequently the on time record for BA999 is not good and we need to get back to Essex on public transport. The last viable connection home (getting there at almost 2am!) is the Elizabeth line leaving T5 at 23:30.
So: if we don’t make the 23:30 departure, will BA help us either with a cab (likely £200ish) or a hotel?
I think if doors open on the BA999 after 22:45 (original arrival + 2 hours) we’d be eligible for some compensation anyway?
BA will probably cover the cost of the transportation owing to your late arrival, but this isn’t guaranteed – there’s no obligation on them and I think they might baulk at a hotel, even if that were not a dissimilar cost.
In respect of compensation the actual arrival time/doors open is not relevant for cancellation compensation eligibility; it’s the scheduled time and that falls inside the -1/+2hrs window, so no compensation. Your rerouting flight would itself need to be sufficiently delayed to render you eligible for any delay compensation.
Thank you – that’s useful info.
From reading the Flyertalk 261 thread, I think BA tend to use the actual time for deciding compensation when they’ve re-booked on their own flight. If you land >2hrs after your original schedule and the delay isn’t for an extraordinary reason then it would be worth a claim. JDB is correct about how it should work, but BA do it differently. If they reject it you would be very unlikely to be successful challenging it.
Thanks, will keep that in mind. Hoping we’ll be lucky and the new flight will arrive on schedule and this will be academic!
By the way – can we find out the reason BA987 on 18th September was cancelled now?
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