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Grateful for your expert thoughts. Apologies first of all as there must be similar threads but I’m struggling to find any using the limited search parameters on the forum.
On a return leg of CW reward journey (241) final segment (UK domestic flight) was cancelled at the gate.
We were automatically rebooked for a later flight but no CW availability on the rebooked flight. Discussed with customer service desk at LHR but no other options (both from BA and we needed to get home for the dog!).
We can claim EU261 for the cancellation itself.
My main question is about the downgrade on a rebooked reward flight, and if so would it be 75% of the total Avios AND costs excluding taxes? Or 75% of the segment Avios and if so is this zero or a calculated amount (as there aren’t additional Avios as the domestic connection is included in the overall CW longhaul redemption amount)?
My secondary question is about incurred expenses as I can’t fathom the BA emails and website (appear to suggest different criteria) – would there be any prospect to for success in claiming expenses for additional parking costs at our destination due to the delay getting there?
- This topic was modified 55 years, 4 months ago by .
This is a bit confusing – were you only downgraded on the domestic leg or was the whole return trip rebooked?
Depending on late you actually arrived at your destination you might be eligible for delay compo, though this will depend on the reason for the delay/cancellation. Not sure whether the parking would come under duty of care or insurance.
Only one flight cancelled and rebooked as downgraded ie LAX-LHR flown and then LHR-NCL cancelled.
We’ll be eligible for 261 compensation as flight cancelled and arriving >2hours outside original arrival time for a short domestic flight.
My main question is if the downgrade on a rebooking of one segment would result in a return of some Avios.
Reading similar posts from other posts it would seem 75% Avios (and of what denominator seems to be debatable – total/segment/difference in classes), but I’ve not found any posts with my particular circumstance.- This reply was modified 55 years, 4 months ago by .
If you were booked on one ticket LAX-LHR-NCL and arrived in NCL more than four hours late you should be entitled to the full EC261 delay/cancellation compensation – £520 each for the full trip, not just the domestic leg. You should be entitled to the downgrade compensation for the domestic sector but it will amount to very little. They do owe you duty of care costs as well, but probably won’t pay up that easily on the parking!
The compo assumes BA doesn’t have a valid exceptional circumstances excuse.
- This reply was modified 55 years, 4 months ago by .
I think the downgrade compensation is worked out as a proportion of the distance that you were downgraded for – if you were downgraded for 500 miles in a 5000 mile trip then you’d get 75% of 10% back. As previously advised that’s likely to be very little.
On connecting flights like this for calculating distance the whole trip is used, so it’s a long haul flight, 4 hours is the cut off for compensation.
There’s an extensive thread on EU/UK261 on Flyertalk that’s worth looking at for guidance (in the BA forum)As per what @JDB says, a few years ago our JFK-LHR flight was delayed by 2 hours, meaning that we missed our LHR-MAN connection which meant we arrived in MAN 5 hours after our original scheduled arrival time. Even though it was missing the domestic connection that made us so late, we were awarded the full £520 each at CEDR. We didn’t claim any extra for duty of care because we were still entitled to use the lounge between flights – if this was refused in your case because of the NCL downgrade, you should have at least been offered F & B vouchers, but you could claim expenses back that you incurred otherwise.
As previously mentioned, the reason for the cancellation is important but unless it was weather-related or another “circumstances beyond control” reason, you may be eligible for compensation.
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