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So a coupe of weeks ago I found 2 F seats LHR SCL and I grabbed them as I haven’t seen such seats for months. I am using a new style BA241 voucher.
I paid 119,000 plus £1012 in fees and so today called to add a return on IB from EZE.
For the journey EZE to LHR the prices are as follows for 2 passengers.
On the IB web site the costs in J is 180,000 plus £309
On BA web site the costs in J is 180,000 plus £316
My expectation therefore was that I would pay around 90000 avios plus £316-£320
I was charged 132000 plus £416.
No one can provide a reward chart to show where this figure comes from, or how the fees are calculated. The staff on You first line were clueless and it took two calls of almost an hour each to resolve. At one stage I was told it could not be done on a 241 then being told the first set of figures given were incorrect. Only to be called be called back with 30 mins to be told the first figure of 132,000 was right.
The return sector on a 241 voucher and a lower class was more expensive than outbound in F
In total the costs was 251000 avios and £1,266.62 in fees.
I get this is a first world problem but I deal with at least 3 other Frequent Flyer Schemes and none are this woeful. Indeed recently I have had issues with booking on a third party airline with Delta Rewards. No call ever took more than 5 minutes to be answered, the agents recognised the issues and tried to fix them. After the 3rd failure ( entirely down to another airline) I was passed to a supervisor who simply re routed me onto DL services with no fuss or bother.
Any call you make to BA takes ages to be answered, you are always put on hold and the staff simply do not know what they are doing, in my view because the vouchers and rules are overly complex and lack any form of transparency. I get Rob warned us of this but today was my first experience of just how awful the new system is.
I just don’t understand why it is so difficult and why BA are so difficult to deal with.
Is there anything I should have done differently. Aside not booking F outbound!
Have you not followed the site and forum for a while? Yes, adding any F sector now reprices to exorbitant figures. Similar if you add Iberia flights.
Best to book either F+F or CW+CW or avoid BA entirely and fly Iberia in J with 241 voucher from Madrid for 170k +£400 in real taxes
You should have read the relevant articles and threads on here before writing all this! Basically it’s because F award seats are not included in the new RFS pricing so it mucks up the surcharges. There doesn’t seem to be anything to be done about it for the time being.
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